Citizens Bank Reviews

Updated 22 Sep 2020

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3.4
61%
Recommend to a Friend
80%
Approve of CEO
Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
807 Ratings
Pros
Cons
  • "Sales goals outdated technology, lack of operational focus(in 117 reviews)

  • "Upper Management sometimes disconnect with what retail life really looks like(in 108 reviews)

More Pros and Cons
  1. "bricber"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Solution Consultant in Chennai

    I have been working at Citizens Bank full-time

    Pros

    good place to work. Nice environment

    Cons

    Nothing. You can't get another good one.

  2. "good"

    4.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time

    Pros

    depends on team which you got

    Cons

    depends on people your r working with


  3. "GREAT entry position into the industry"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Mortgage Loan Processor 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Citizens Bank full-time for less than a year

    Pros

    - company cares about its employees - pretty good benefits - Hard work doesnt go un noticed - Learning a lot about the industry

    Cons

    - Not everyone is on same page at different departments - unrealistic expectations set for borrowers - often the punching bag for both internal people and annoyed borrowers - training was very quick (covid 19)

    Continue reading
  4. "Great place to work"

    5.0
    Current Employee - Full Stack Software Developer 

    I have been working at Citizens Bank full-time for more than a year

    Pros

    culture, transparency, innovation, progressive, Engaging

    Cons

    need to move towards fast paced

  5. "banking"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Head Teller in Boston, MA
    Recommends
    Approves of CEO

    I have been working at Citizens Bank part-time

    Pros

    working with flexible scheduling and good working environment

    Cons

    limited opportunity and less pay compared to other competitors

  6. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Small Business Relationship Banker in Williamsville, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Citizens Bank full-time for more than 10 years

    Pros

    Very Caring and I believe one of the best companies to work for

    Cons

    Your job is what you make of it No cons

    Continue reading
  7. "Overall good"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Risk Manager 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Citizens Bank part-time for less than a year

    Pros

    -Good pay - Punctuality - Good communication

    Cons

    -Working with others - Lots of team work

    Continue reading
  8. "Not a great place for tech people"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Vice President - Technology in Providence, RI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Citizens Bank full-time for more than 8 years

    Pros

    Decent salary and benefits. Good, team oriented folks

    Cons

    Sr. tech mgmt is unfocused and is making key technology decisions without strong knowledge of the underlying business. Expectations FAR exceed what is do-able in reality.

    Continue reading
  9. "its alright"

    2.0
    Current Employee - Teller in Leetsdale, PA

    I have been working at Citizens Bank full-time

    Pros

    pay and benefits are nice, lots of PTO

    Cons

    micromanagement is very apparent and very pushy sales expectations

  10. "good starting bank"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Relationship Banker in Reading, PA
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time for more than 3 years

    Pros

    teamwork environment high pace some growth

    Cons

    Does not put focus on work life balance

Found 2250 reviews