Citizens Bank Reviews

Updated 2 Jul 2020

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3.3
61%
Recommend to a Friend
82%
Approve of CEO
Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
774 Ratings
  1. Helpful (2)

    "Company Review"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Bank Teller in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Citizens Bank full-time for less than a year

    Pros

    Easy job with decent benefits.

    Cons

    Inconsistent Schedule Unfriendly work environment Tellers gossiped about each other with management. Boring day to day is repetitive.

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  2. "A good bank that listens to its customers and employees"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Licensed Banker 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time for less than a year

    Pros

    Good incentive program and system to track your daily activities. Weekly pay is nice! The products and services are clear and simple. Good referrals systems.

    Cons

    Have to travel far or stay overnight at hotels for attending trainings in the first 6 months of hire. Some business partners are not very supportive. I guess it is normal in banking world.

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    Citizens Bank Response

    February 27, 2020Project Manager

    Thanks for such a thoughtful review. We appreciate the valuable feedback, as well. You seem like a very hardworking and bright employee — we're fortunate to have you as a part of the Citizens Bank family!

  3. "Its a great job"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Janitor/Cleaner in Toledo, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time for less than a year

    Pros

    Company vehicle Pay Company cell phone 144 hrs pto Hours can be some flexible Work at your on pace

    Cons

    Wish my hours could be later Some of the branch colleagues

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    Citizens Bank Response

    February 27, 2020Project Manager

    Thanks for sharing your thoughts! We appreciate your feedback and will pass along the praise. Keep up the great work and have an amazing day!

  4. Helpful (1)

    "Bad CEO, disappointing EXEC leadership"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Vice President in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Citizens Bank full-time for more than 8 years

    Pros

    I cannot find any to be proud of

    Cons

    CEO, Executive Vice Presidents, no lasting culture, bizarre HR, mold and mildew

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    Citizens Bank Response

    March 31, 2020Project Manager

    Thank you for taking the time to share your feedback. We’re sorry to hear that your time with us wasn’t what you hoped it to be. We take all concerns seriously and would like to better understand your perspective. Please consider contacting the HR Service Center at 1-866-472-8234 or call us anonymously via Right Call at 1-877-495-4727 to share more information about what you experienced so that we can look into and address as appropriate.

  5. "adequate starting place"

    3.0
    Current Employee - Financial Analyst 

    I have been working at Citizens Bank full-time

    Pros

    Teams and people are hit or miss

    Cons

    Compensation increases and promotions are well below market

  6. "Growing rapidly"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Citizens Bank full-time for more than 5 years

    Pros

    Company continues to grow post-IPO, adding new capabilities and expanding its regional footprint. Good culture of allowing employees to try different roles at the bank

    Cons

    Easy to become siloed

    Citizens Bank Response

    February 12, 2020Project Manager

    Thanks for your review! We're lucky to have such an enthusiastic colleague on the journey with us. Keep up the terrific work and have a wonderful day.

  7. Helpful (3)

    "Toxic Leadership creating and sustaining toxic culture"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in Phila, PA
    Negative Outlook
    No Opinion of CEO

    I have been working at Citizens Bank

    Pros

    Colleagues- there are so many great people attempting to deliver a great customer experience and provide need based financial solutions every day. We deal with operations, sales, customers, and all the challenges that come along with it.

    Cons

    While I see my regional attempt to shield us, there is a constant fire drill for whatever the flavor of the day is- sometimes we know ahead of time and sometimes it is thrust upon us.- usually wherever the market is getting beat by others- my branch could be doing great but “they” need more. The coaching is very seldom around building any type of skill but more so asking for you to build your own improvement plan and to figure out a way to do more on your own- I think mgmt realizes they don’t know how to do more either so we spend time creating “Grow” plans for them so they somehow feel better. We have to keep “Whats hot, hot”...shouldn’t the hot thing be building a relationship with a customer and celebrating it when we do, rather than beating us up when we have a wealth referral on a Thursday instead of the desired Tuesday. Believe it or not sometimes customers do not know we are only interested in their wealth investments on Tuesdays and sometime the people we interact with on Thursday don’t need a credit card or loan. I hear things like “you’re dumb, why can’t you do better, you should be embarrassed, your results are unacceptable”...then five minutes later I’m being asked why I think my fellow colleagues are not “engaged” or more happy...gee I don’t know?

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    Citizens Bank Response

    February 20, 2020Project Manager

    Thank you for taking the time to share your feedback. We’re sorry to hear that your time with us isn’t what you are hoping it would be. We take all concerns seriously and would like to better understand your perspective. Please consider contacting the HR Service Center at 1-866-472-8234 or call us anonymously via Right Call at 1-877-495-4727 to share more information about what you experienced so that we can look into and address as appropriate.

  8. Helpful (2)

    "Culture is rapidly declining"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Risk Management in Providence, RI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Citizens Bank full-time for more than 5 years

    Pros

    I can not currently recommend any reason to work at this company in under the risk management umbrella.

    Cons

    Ever since the company went public, every year feels like more and more benefits are being taken away. Bonuses and annual compensation increases are insultingly low, despite quarterly updates on how well the bank is doing. The policies for receiving officer titles become more restrictive every year. Risk and compliance jobs are constantly under an efficiency review looking for cuts year after year. Management is aloof.

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  9. Helpful (1)

    "Who you know"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Customer Service Retail Teller in Windham, NH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Citizens Bank full-time for more than 3 years

    Pros

    Good daytime hours. Average pay and benefits

    Cons

    High turnover Poor untrained management It is who you know not who you are

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  10. "A Good Starting Place"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Premier Advisor in Somerville, MA
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Citizens Bank full-time for more than a year

    Pros

    Ability for career growth within a year.

    Cons

    Very behind in technology. 500mb is not enough for email storage.

    Citizens Bank Response

    February 3, 2020Project Manager

    Thanks for writing a review! Glad to hear you've experienced career growth in your first year with us. Know that our Next Gen Technology efforts underway this year will address many aspects of our tech and dramatically change the way we operate and deliver for our customers and colleagues. Have a wonderful day!

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