Citizens Bank Reviews | Glassdoor.co.in

Citizens Bank Reviews

Updated Jun 19, 2019

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Found 1966 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
55%
Recommend to a Friend
78%
Approve of CEO
Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
681 Ratings
  1. "Sales over everything"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Relationship Banker 
    Doesn't Recommend
    No opinion of CEO

    I have been working at Citizens Bank full-time for more than 10 years

    Pros

    Pto and holidays. The people you work with in your branch becomes family

    Cons

    Everything is about sales No work/life balance

    Advice to Management

    Better systems; stop allowing branch management to intimidate employees

    Citizens Bank2019-04-11
  2. "THIS IS A SALES JOB!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Universal Banker 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Citizens Bank full-time for less than a year

    Pros

    Weekly pay for bankers is a good bonus

    Cons

    Your a salesman the only thing that matters to the company is sales and no matter how much sales you get it will never be enough

    Advice to Management

    The banking industry is being taken over by machines in about 20 years everything will be self service so get out while you can combine that with the rise of credit unions which do not consistently push sales there is no future for banking careers so get out while you can

    Citizens Bank2019-04-30
  3. "Not a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Small Business Relationship Banker 
    Doesn't Recommend
    Neutral Outlook

    I worked at Citizens Bank full-time for more than a year

    Pros

    There could be room for career growth.

    Cons

    The pay is terrible, they undervalue their employees. If you happen to work for a manager who is unfair and a bully you are doomed because the company will never listen to what you have to say. I filed a grievance about a terrible manager who bullies most of her employees. it got me nowhere.

    Advice to Management

    Value your employees and listen to their side of the story. i have never had the problems with an employer like I have had at Citizens Bank. I feel that I was not heard and was not given a chance.

    Citizens Bank2019-05-01

    Citizens Bank Response

    May 13, 2019Sr Project Analyst

    Thanks for your review. We’re sorry to hear that your time with us has not been positive. We do have policies requiring the fair treatment of our colleagues. If you would like to discuss your concerns further, we encourage you to contact our anonymous Right Call line at 1-877-495-4727 ...

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  4. "Great place to work if seeking a high growth environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time for more than 5 years

    Pros

    Sense of community, pay & benefits are good, as is time off.

    Cons

    Clean technology updates, enhanced reimbursement for higher learning

    Citizens Bank2019-03-25

    Citizens Bank Response

    April 18, 2019Sr Project Analyst

    Great review! Thanks for taking the time to share feedback. We hope you continue to grow with us for many more years!

  5. "Good People, But High Stress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Branch Manager in Pittsburgh, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time for more than 8 years

    Pros

    Lots of PTO and bank holidays Generally good people

    Cons

    High stress on everyone to hit numbers More cold calling than you'd think Lots of corporate speak in too many meetings

    Advice to Management

    Don't train everyone exactly the same Different people react to different styles of coaching

    Citizens Bank2019-03-22
  6. "Low Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Personal Banker 

    I worked at Citizens Bank full-time for more than a year

    Pros

    great people, not much to say

    Cons

    low pay, no promotions

    Citizens Bank2019-04-03
  7. "Mixed Bag"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations Specialist in Johnston, RI
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Citizens Bank full-time for more than a year

    Pros

    Nice new corporate building. Generous PTO package.

    Cons

    Salaries are low and health benefits are very expensive. Communication between departments is non-existent, issues fester because no one wants to do anything about them. Incompetent people are kept on the job which reinforces these issues, drives good people away, and affects quality of work. Raises are non-existent, leading a lot of good people to boomerang multiple times because they love their jobs but don't get paid...

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    Advice to Management

    Take ownership of your department's issues and stop saddling your colleagues with extra work because you don't want to train people or listen to others' ideas or go to meetings and discuss tough topics. Learn how to retrain or fire people that make a habit of doing incomplete work and not contributing their fair share. Also, take an investment in your employees and their careers. A lot of my former operations colleagues...

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    Citizens Bank2019-04-03
  8. Helpful (2)

    "Wealth Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Licensed Relationship Banker in Portsmouth, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time for more than a year

    Pros

    Can quickly achieve higher paying positions with proven performance in the wealth management team

    Cons

    Some of your pay depends on the performance of your partners

    Citizens Bank2019-03-13
  9. "Quantitative Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time for more than 5 years

    Pros

    great work-life balance decent pay for entry levels

    Cons

    slow in technology development slow in project iteration

    Citizens Bank2019-03-10
  10. "Excellent experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Bank Teller 
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Citizens Bank part-time for more than a year

    Pros

    Competitive pay and flexible schedules

    Cons

    Weekend hours and branches get really busy at times

    Citizens Bank2019-03-10

    Citizens Bank Response

    March 14, 2019Sr Project Analyst

    Thanks for sharing your thoughts! We're glad you had an excellent experience with us. Good luck in your next role.

Found 1966 reviews