Citizens Bank Senior Personal Banker Reviews | Glassdoor.co.in

Citizens Bank Senior Personal Banker Reviews

Updated Aug 27, 2017

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Found 20 reviews

2.5
StarStarStarStarStar
Rating TrendsRating Trends
40%
Recommend to a Friend
57%
Approve of CEO
Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
10 Ratings
  1. "Senior Personal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Personal Banker in Dorchester, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Citizens Bank full-time for less than a year

    Pros

    Enjoy helping Customers and had a great time with coleagues

    Cons

    not much to share but there is always ups & down

    Advice to Management

    One of the best experience

    Citizens Bank2017-08-28
  2. Helpful (2)

    "Senior Personal Bankers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Personal Banker in Fairhaven, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Citizens Bank full-time for less than a year

    Pros

    When fully staffed the hours can be very flexible. Open seven days a week at in store locations. Time and a half on Sundays. All major holidays are paid. Offer lots of PTO

    Cons

    Working at an in store location the hours can be long. It did not help that our location also became understaffed. The system that is used is very outdated and slow. Everything ins done electronics and on paper so it's always double the work. The company offers very slow growth

    Advice to Management

    Do a better job recruiting good talent. Not all locations should be understaffed.

    Citizens Bank2017-04-18
  3. "Banker, Teller, Call Center Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Personal Banker Universal 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Citizens Bank for more than a year

    Pros

    Coworkers are good, hours are ok, benefits are meehh as long as your hitting your goal. If you don't have any experience training is really great.

    Cons

    I had been working for citizens bank for over a year. Before I left I've never experienced such a stressful job. Since they rolled out check in forms, outbound calling scripts, banker summary and teller promt tools it had been a stressful environment. If you are not in the teller line, you should be calling customers, you must produce 9 check in forms and 30 phone calls with 3-5 bloc appointments. Goals are too high to...

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    Advice to Management

    Stop micromanaging your employees...be sure to put on the job description were going to be a teller, banker, and call center agent...

    Citizens Bank2016-09-09
  4. Helpful (5)

    "Terrible Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Personal Banker 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Citizens Bank full-time for more than 3 years

    Pros

    You get a paycheck every week. It's indoors, and sometimes the heat/AC works. You get to test the limits of your sanity.

    Cons

    The goals are unattainable, upper management (regional managers and above) are complete clowns with absolutely no idea what happens beneath them, if you're below the regional manager level then you are regarded as less than the bits of scum that accumulate on shower curtains, when you get terminated, they fail to pay you the money you're owed, they change your timesheet on you to avoid paying you what you're owed, YOU...

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    Advice to Management

    Work for 30 days in a branch doing the job you think is so easy, then get surgery to remove your heads from your colons.

    Citizens Bank2016-01-12
  5. "It is just ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Personal Banker in Providence, RI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time for more than 10 years

    Pros

    Benefit package is good and the customers make it .Instore has endless possibilities so sales can be easy to achieve

    Cons

    Incentive pay is horrible , surveys for customer service are bogus, especially ATM down we get bad scores very very stressful at times . Staffing is bad bankers are expected to be tellers for 9.5 hours a day.

    Advice to Management

    Watch your branch managers they aren't all that like you think better staffing better training , managers play favorites buddy buddy with staff in professional

    Citizens Bank2015-10-28
  6. "Changing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Personal Banker in Boston, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Citizens Bank

    Pros

    easy sells, customers love our products. Weekly paychecks

    Cons

    Management sometimes can be over bearing

    Advice to Management

    n/a company is changing

    Citizens Bank2015-09-02
  7. Helpful (4)

    "Not banking but sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Universal Personal Banker in Erie, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time for more than a year

    Pros

    Good money if you negotiate at hire and work the system to get quarter bonusus

    Cons

    Not friendly bankers but pushy sales people management unhappy Monday morning put down calls..way to start a week! 7 day work schedule

    Advice to Management

    Change people around who are unhappy. Ask the bankers, the good ones how they do it. Make a more friendly environment.

    Citizens Bank2015-07-13
  8. Helpful (2)

    "Take note of the high turnover and beware!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Personal Banker 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Citizens Bank full-time for more than 3 years

    Pros

    Out of work at 5pm.

    Cons

    Success is punished to no end here, and even if you outsell everyone in your region, they will try to micro manage you into selling the way they want; complete with verbatim scripts and sales notes/check lists that you literally fill out right in front of the customer.

    Advice to Management

    The only thing you can do to save this company is the one thing I know you will never do: Eliminate the culture of indiscriminate sales.

    Citizens Bank2015-08-14
  9. Helpful (3)

    "Horrible,micro-management,terrible HR departments it's like upper management is sleeping at the wheel."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Personal Banker in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Citizens Bank full-time for more than 5 years

    Pros

    Let's be serious here. Have you talked to anyone who works at citizens bank and they tell you they don't like it? Well that's because the bank forbids it. I have had the worst experience here at this bank. They treat people like machines and then don't pay you your proper Incentives. They call it a bonus/incentive. If you have a good manager like I did before my transfer then you'll probably love working here.

    Cons

    The systems are terribly slow and dated. They claim to spend millions on technologies but employees don't see it. The goals expectations are seriously flawed and the bank does not care about you or its customers it's all about the numbers. They have shrunk down so many departments and it makes stressful to focus on the client in front of you especially if you need help wait times are forever long. They make you call people...

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    Advice to Management

    Not that anyone in this management team actually cares but for the love of the lord open your ears. You have managers doing teller work? How degrading, would love to see anyone of you get on the teller station in a busy branch. Allow branches to be staffed. Branch moral is almost the same across the board unhappy staff and extremely high turn over. All this cost us more especially if we are P&L. Customers can't build...

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    Citizens Bank2015-05-30
  10. Helpful (3)

    "High sales pressure. If you don't like sales don't bother."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Personal Banker 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Citizens Bank full-time for more than 3 years

    Pros

    Reasonable pay plus sales incentives.

    Cons

    The need to constantly cross selling sometimes eliminates the personal touch. Lots of teller work and need to be everywhere.

    Advice to Management

    We all know the elimination of tellers will come. Be the bank that ask your customers if this is how they would like to see change. Don't lose the personal side to banking. Cross selling is essential to our company growing allowing branches to hire more tellers will grow our business long term. It's extremely difficult on the branch goals an staff when we aren't adequately staff. Hire more floats. Customers don't want...

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    Citizens Bank2015-03-06
Found 20 reviews