Citizens Bank Employee Reviews about "sales goals"

Updated 3 May 2020

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3.4
61%
Recommend to a Friend
83%
Approve of CEO
Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
801 Ratings
Pros
Cons
  • "Sales goals were sometimes unrealistic(in 113 reviews)

  • "Upper management is totally disconnected from the reality(in 106 reviews)

More Pros and Cons

Reviews about "sales goals"

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  1. Helpful (1)

    "Great company, positive people"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time for more than a year

    Pros

    Positive culture Volunteerism Excellent benefits Career opportunities Focused on continuous improvement

    Cons

    Can be heavily focused on sales goals Sometimes changes aren't being communicated well enough down the chain Not all departments or roles have sufficient training

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    Citizens Bank Response

    April 13, 2020Project Manager

    Thank you for sharing your thoughts with us! We're happy to hear you appreciate the culture, volunteerism and career opportunities. They're some of the reasons Citizens is such a special place! Keep up the amazing work, and stay safe!

  2. Helpful (1)

    "One of the WORST banks I worked for"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Citizens Bank full-time for less than a year

    Pros

    Pay, pay, pay, pay, and the pay

    Cons

    Sales goals, teams, schedules, lack of support, lack of paper trail, old technology, out dated work environment, and expensive health and dental.

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    Citizens Bank Response

    May 4, 2020Project Manager

    Thank you for sharing your thoughts. We're sorry to hear you did not enjoy your time with us. A lot of research goes into the setting of sales goals and the majority of our colleagues achieve those goals. Anything that is not in the best interests of the customer is not acceptable. If you'd like to share your concerns more, we encourage you to call Citizens’ HR Service Center at 1-866-472-8234 or call in anonymously via Right Call at 1-877-495-4727.

  3. Helpful (1)

    "This has been my worst experience with a company in my entire career."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Licensed Banker in Concord, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Citizens Bank full-time for more than a year

    Pros

    Honestly, there are really no "pros" to this job. The positions was very abusing. The company paid for security licensing, so that would be the only positive piece I can think of.

    Cons

    All they care about is making sales and customer appointments. I was forced to resign solely because I did not make enough telemarketing calls and customer appointments. With that in mind, I was still meeting all my sales goals, and was still forced out. I think that alone says it all. Very stressful environment, high turnover, no one is happy, management plays favorites, gossiping is tolerated, and your made to feel inadequate on a daily basis because your not making enough telemarketing calls. Constantly pushed to force people into loans they don't need, which made me very uncomfortable. Either way, you are not allowed to question the culture.

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    Citizens Bank Response

    February 26, 2020Project Manager

    Thank you for taking the time to share your concerns. This is certainly not the type of culture that we support, and we take these types of allegations seriously. We encourage you to contact Citizens’ HR Service Center at 1-866-472-8234 or call in anonymously via Right Call at 1-877-495-4727 so that we can further discuss and look into your concerns.

  4. "Aggressively progressive"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Outlet Supervisor 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time for more than 5 years

    Pros

    Salary Great culture Consistent training. Upward mobility

    Cons

    Technology Aggressive sales goals Demanding work environment

  5. "Great place to initiate career"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Relationship Banker 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time for more than a year

    Pros

    More money less teller work

    Cons

    More sales goals and pressure

    Citizens Bank Response

    November 19, 2019Project Manager

    Thanks for posting! We agree, Citizens is a great place to start a career. It's why we were voted by Forbes as a best employer for new grads. Thanks for being a great colleague!

  6. "Pretty good"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Teller in Montpelier, VT
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Citizens Bank full-time for less than a year

    Pros

    Good group of people/positive team environment

    Cons

    Occasional Saturday hours and sales goals

  7. "Good Company, but as in any job in retail there are bad days"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Customer Service Teller in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time for more than a year

    Pros

    Great people to work with Pay is decent Good benefits, 401k, medical, educational assistance etc Care about their employees

    Cons

    Unrealistic sales goals Prepare to work 10 hours a day and always work on weekends depending on the branch

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    Citizens Bank Response

    August 9, 2019Sr Project Analyst

    Thanks for posting a review. Feedback like this is really valuable, so thanks for sharing! Keep up the great work.

  8. "Nice place to work."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Branch Manager 

    I worked at Citizens Bank full-time for more than 3 years

    Pros

    Comfortable work environment and good work-life balance.

    Cons

    Sales goals were sometimes unrealistic.

    Citizens Bank Response

    July 12, 2019Sr Project Analyst

    Thanks for sharing your thoughts! We're happy to hear you enjoyed your time with us. We're confident you'll do great in your next endeavor -- good luck!

  9. "Decent place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Licensed Banker in Albany, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Citizens Bank full-time for more than 3 years

    Pros

    Generally a pretty positive environment, decent time off, solid training, overall good company

    Cons

    If you have sales goals, even though a holistic environment is preached, it's solely about the numbers

  10. Helpful (4)

    "Number of job openings says it all"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Branch Manager in Philadelphia, PA
    Negative Outlook
    No Opinion of CEO

    I have been working at Citizens Bank full-time for more than 5 years

    Pros

    PTO, bank holidays, 401k Helping customers financially Big initiative for volunteering, community involvement

    Cons

    Upper management and company not authentic Big shift in culture over past couple years Feels more like Jim Jones cult Rapidly changing policies as to not look like Wells Fargo but an incentive plan and extreme pressure to make daily sales goals that don’t align. Very little opportunity for growth for manager Extremely high turnover in store branches leaving managers to consistently work upwards of 50-55 hours a week No work life balance No loyalty to loyal long term colleagues On firing frenzy over past year

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Found 113 reviews