Comcast Employee Reviews about "upper management"

Updated 18 Dec 2020

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3.8
73%
Recommend to a Friend
85%
Approve of CEO
Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
5,041 Ratings
Pros
  • "Great benefits; agile work culture(in 1416 reviews)

  • "really everything about this company is fantastic, - free cable(in 833 reviews)

Cons
More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "upper management"

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  1. "Place is OKAY, good first time job."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Account Executive I in Savannah, GA

    I worked at Comcast full-time for more than a year

    Pros

    Great learning experience for someone right out of college, had an amazing first boss and lots of success.

    Cons

    its quickly seen how bad the corporate structure is here, the first boss i had was great! then he left and i did not have a manager for 7 months and all hell broke loose. The upper management had no kind of rush to fill the position and the people in my office were left to fend for ourselves as inside sales would take all our deals and we had no one to go to. The new guy they hired was a train wreck who should have retired years ago.

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    Comcast Response

    January 4, 2021Content Marketing Specialist

    Thank you for taking the time to provide us with your feedback. We’re so sorry you didn’t have the best experience and would like to gather some more information to help make it right. Please feel free to email us at: comcast_careers@comcast.com and someone will follow up with you.

  2. Helpful (1)

    "Neutral"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Materials Management in Sterling Heights, MI
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Comcast full-time for more than 8 years

    Pros

    Free cable Flexible Great work/ life balance

    Cons

    Negative culture Indecisive upper management with a lack of people skills

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  3. "Great company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Dispatcher in Manchester, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Comcast full-time for more than 5 years

    Pros

    Nice people, employees, benefits, supervisor, life-work balance

    Cons

    hours, stress, pay, upper management, angry customers

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  4. "Good company to start a career"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Supervisor, Sales and Marketing in White Marsh, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Comcast full-time

    Pros

    Amazing benefits. Great career opportunities for growth in the business.

    Cons

    Poor communication Unrealistic goals Developing upper management

  5. Helpful (1)

    "Good Luck"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager in Tupelo, MS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Comcast full-time for more than 5 years

    Pros

    Great people at store level. Meh compensation for the headache.

    Cons

    Never ending carousel of upper management who, upon their introduction, have their own way of running YOUR business. C in Comcast truly stands for change, just hope that change works out in your favor, though unlikely. Unrealistic sales goals crush store morale and it’s responsibility of store management to raise employee morale, but that can prove very difficult when motivating to sell and not a soul comes through the door.

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  6. "A Great Company to Work For"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Project Coordinator in Cincinnati, OH
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Comcast full-time for more than a year

    Pros

    Great benefits Caring Managers Reasonable Workload Work from Home Options

    Cons

    Communication between employees and upper management can be difficult

  7. COVID-19

    "Comcast was a great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Xfinity Sales Executive in Layton, UT
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Comcast full-time for more than 5 years

    Pros

    I'm very happy with my 5 year experience with Comcast. The training was great. The benefits were very good. 401K was great at 6% match. Profit sharing was ok. The pay structure was fair. The incentives were up and down but overall a great perk. Good flexibility for top performers. Work/life balance was very good. I felt very well taken care of, most of the time, at Comcast.

    Cons

    Management could get a little testy about some things. Super sensitive to team culture. Over reactive to 'small' things. Micro managed if you were under performing. Health coverage was good but still cost me about $400/mo. My job doesn't exist anymore thanks to Covid-19 and upper management/bean counters.

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  8. "Product Management role"

    5.0
    Current Employee - Cybersecurity Co-Op 

    I have been working at Comcast full-time

    Pros

    - Variety of responsibilities (sales, marketing, finance, communications)

    Cons

    -Lack of resources from upper management

  9. Helpful (1)

    "Unfair treatment"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Xfinity Sales Professional in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Comcast full-time for more than 3 years

    Pros

    Salary, benefits, retirement plan and somewhat flexible schedule.

    Cons

    Door knocking in all the elements, most mangers in management either can't do the job themselves or have never knocked doors. So they lack the insight, prospective and knowledge of what it take to be successful. You have to compete with your own company via call center, online and local store. Because you are completely cold calling you get know advantage over the other channels that don't cold call. Which the company would prefer that customers use rather than the residential outside sales rep whom are not order takers. In your specific territories that you are assigned to cold call knock each house is color codes. They only want you to target what they have determine to be high value customers. These HVC are coded green that can change at any time. The houses targeted will be coded green, but can literally change at any given time based on internal metrics that cause it to no longer be a qualified green targeted home. Things like home may be occupied by an older person or a single younger millennial. Individuals that they perceive to be customers they won't get most or all the Xfinity services. Folks that they perceive won't spend money on higher packages won't be targeted in your territories. You will be on a street with 50 homes and only 4 or 3 will be targeted. Also, the home history will effect whether its a targeted green or not. If the home had late payments, and old unpaid balance, or not a multi family home even though it not even the same individual who was there before, the house won't be targed. So a new person totally unrelated to the prior owner or renter will be effected color code wise. The house is rated base on all these things and more. If the individual house was green and that person inquired about service, but didn't get it. They and other factors with change the color on the home green to red. You can literally talking to someone at the time that it's green and targeted and when they decide to finally sign up under you, the home can literally no longer green and targeted and won't be a in turf fully paid sale. Any sales made outside of your assigned green territory will not count towards your monthly quota and you will only get paid 25%. Any homes in your territory that's not green will not count towards your quota and you will be paid 25% referrals are penalied .The same homes that are green and targeted for you to cold call are also being mailed special offers with gift cards and free installs that you can't offer. Which is done to take the sale from you even if you made prior contact. You get nothing, management is poor, lazy and protect their favorites and show a blind eye to those they like . Upper management doesn't care about fairness, and you will be retaliated against for point this out not matter how much they tell tell you other wise. Latinos and whites are favor more and opportunity to move to other sales channels aren't allowed much and are flat out blocked. Business sales channel would rather bring in someone new off the street then promote a residential sale rep to businesses. HR is bias and cover for whom they want. Rep were cheating and management and HR was just lazy. They would rather protect tidwell management and individuals than fact the truth.

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  10. "not bad to work for, constantly wanting more in less amounts of time though"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cable Technician in Corvallis, OR
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Comcast full-time for more than 10 years

    Pros

    pay, freedom, benefits, local management is great.

    Cons

    upper management keep trying to fix whats not broken. adding many more repetitive steps that just make the jobs longer with no real benefit.

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