Comfort Click Reviews

Thank you for taking the time for leaving a review. It is always good to get an opinion. In respect to the comments made, I can say that we do pay people different amounts based upon their experience and ability. You were hired as a trainee with no prior experience and whilst we provide you with on the job training, we also expect you to take initiative to learn more yourself in order to progress. Your colleagues are earning more based on delivery. We gave you ample opportunity to let us know of any problems and instead you told us everything was ok! In response to why people leave is not always due to money - but that we want people who want to learn and earn and contribute to all of our activities and you never bothered. We wish you every success with your new employer.

Firstly, thank you for the feedback on your own experience with our company. We have deduced who we believe has written this review and are able to apply perspective. The individual came into the role with no prior experience whatsoever and despite never really taking interest from the outset, we really encouraged him to try to develop himself. To the contrary, he was given a free reign on how he did his work until we found mindless errors that would affect the quality and hence had tried to be more attentive. By the end he came to us to say that this 'type' of job wasn't right for him from the beginning and that he now has another job in another field. We were still open to him getting better but in the end respected his decision. We have certain rules within the company over timekeeping and we are not overly strict about them but there again you will find certain people like this take advantage and so we remind them. It was sad for us to have read what he really felt about us but more disappointed that he had numerous chances to tell us what he wasn't happy with and never did - in fact he would just talk to other staff to get them to join his bandwagon.

We really thank you for taking the time to make a detailed review. I am happy to deal with each point raised: 1) Salaries - these are dependant upon experience and the market in question. Usually, the higher the base, the lower the commission scales but the vast majority of people have earned an excellent above market earning for a year. In respect to your comment about it not being a good place if you are not good with negotiations - not entirely true as we put it to the individual to assess what the function can do and then pay you a lot of money should you achieve it. We also ask you what you are looking for and we will assess what we think you are worth - which is no different to most things in life and then if we BOTH agree, then we do it ! 2) Outsourcing to India - very similar to most globally operating businesses, we will look to outsource to wherever it is economic to do so. Market forces determine this reasoning. We have never simply believed in doing anything 'cheaply' as you put it unless of course there is a value back from it or its a false economy. Our workforce in India have been operating since 2004-5 and we don't see it as outsourcing as we own that business anyway. Rather we find really talented people out there on the whole and so why wouldn't anyone do it? 3) Not Hitting Targets - the targets are usually formed between what you would think you can do and what we think and then its agreed and you go for it. Along the way, if you are not hitting it then we try our hardest to help you achieve them as if you are not, then we are not doing what we need from there either. If you have gone a whole year without achieving your target - there is something wrong there and it's just a surprise that you wouldn't have been helped in the whole time. Many people if not all that have targets are achieving them regularly. We agree that office parties are not considered a 'benefit', we have never implied this. In fact we have over 27 different benefits for our people and it is funny that you have not mentioned any of them! 4) Toxic Environment - We actually agree that at times, the passion does run high within the business and this can lend to toxicity, however we are very transparent and tell you what we think directly rather than to just keep quiet and hope that you fail. Every manager as with every employee will make mistakes from time to time, but we are not afraid to say what we think and so it is not for everybody - however, you try to find a more supportive environment for people that actually want to make a difference and you won't find it anywhere else. 5) Firing People - this is a tricky area to address and not for any other reason except that there is no best way to do it. We have a protocol which is to try everything possible to try and allow that person the chance to succeed either by training or support or target reviews. Only after full exhaustion will we make a decision to part company. The reason why we tend to do it at the end of the day is because experience has taught us that if you do it at the beginning or middle, it is even more embarrassing for the individual. We are not oblivious to the fact that people will continue to talk to others after, but end of days are best - but again, one has to ask why did it come to that in the first place? 6) Fear of Coming Forward - well this is an issue at times and you can never be 100% of what employees really want simply because they won't tell you and it doesn't matter how much you ask and try to help. We have a very open dialogue between management and staff and in fact we have made changes to the way we hire and manage people every single year after listening to our staff. We are a very transparent, open employer. However, we are very fussy over people matching our values. Clearly it didn't work out for you and for that we are sorry - we hope that now you are in a place that fits you better. By all means you will always be welcome to discuss any of the points with us and we will always be there ready to help.