Computer Generated Solutions Technical Support Reviews

Pros

CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced the expansion of its activities in India with a new office openingin Hyderabad. This expansion will support CGS’s growing list of global clients. Responsibilities • Customer relationship management • Technicalsupport • Email and chat support • Using citrix access for resolving customer queries • (Citrix acess → salesforce→ Escalation → dell remote assist → resolution

Cons

• Troubleshoot complicated hardware and software issues, and replicate customer environments and network problems in the lab. Manage critical customer issues and facilitate communication between customers, escalation, and engineering. and will provide root cause analysis and investigate and troubleshoot and will have direct communication with client's teams and will liaise closely with internal teams to reproduce and resolve issues. • dealing with the complicated issue and getting the resolution to customer within time

Pros

People Management is worst in this organisation.

Cons

Not applicable..... ..... . .. NA

Pros

The management isn't sure of how to streamline things. Worked overtime during black Friday and Christmas.. Never received overtime pay in my account . Worked 10 months. The office equipment and ambience is okay. Need to work a lot on atmosphere in the office.

Cons

Employees aren't valued. No encouragement for devoted employees.

Pros

Day shift with fixed week off

Cons

Employees dont want to leave because of fixed shift and week off

Pros

One of the worst organization Full of pressure You can learn lot of things but full of political environment

Cons

Bad Working Atmosphere TLS will not approve any leaves they sleep with girls So Unorganised and unprofessional company

Pros

Nothing much to talk about

Cons

Worst Management, trainer and worst HR department, don't know how to treat it's employees

Pros

You gain experience in Technical Support and Handling the pressure situations everyday

Cons

No recognition Pay is very low Hike is less than 10%

Pros

Best place to gain technical knowledge. Best place to start career in IT.

Cons

Management is not good Notice period is of 60 days. Management will kick you from company without any notice or information. Worst management non co-operative.

Pros

Good for learning new skills

Cons

I don't find much cons

Pros

Nothing is there in the name of pros. Worst Experience. Only they have good trainers.

Cons

Everything is horrible. Toxic work culture.