Con-way Freight Customer Service Representative Reviews

Updated Nov 2, 2017

To filter reviews, or .

Found 23 of over 484 reviews

3.0
56%
Recommend to a Friend
Con-way Freight Chief Executive Officer  Bradley S. Jacobs (no image)
Bradley S. Jacobs
0 Rating
  1. 3.0
    Former Employee, more than 5 years

    Customer Service

    Nov 2, 2017 - Customer Service Representative in El Paso, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good Pay and decent family work life

    Cons

    Too much favoritism, hostile environment, no room for advancement

    Be the first to find this review helpful
  2. 2.0
    Former Employee, more than 3 years

    Office Position

    Jan 22, 2017 - Customer Service Representative - Biller in Texarkana
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay, decent benefits, co-workers & managers friendly

    Cons

    Office workers laid off since they went 3rd party, most likely to overseas workers. Lack of training.

    Continue reading
    Be the first to find this review helpful
  3. 4.0
    Former Employee, less than 1 year

    CSR

    Dec 9, 2015 - Customer Service Representative in Seabrook, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company to work for! Great hours, great pay, and family feel to the company.

    Cons

    Takes forever to get your health benefits.

    Be the first to find this review helpful
  4. 3.0
    Former Employee, more than 5 years

    Settling for Less

    Nov 20, 2015 - Customer Service Representative in Sidney, ME
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The company does a good job emphasizing and teaching safety techniques regularly. They closed for dangerous snow storms, rather than continuing pick-up and delivery and line-haul operations through them. Upgrades to newer technology have been good and Con-way should continue those.

    Cons

    I enjoyed working for Con-Way Freight, but it was sometimes hard to bear the favoritism toward drivers and full-time, long-term staff. The company sees its drivers as face of the company and their brand. They also pay them competitive wages -- close to $20.00 an hour to start. The company once offered competitive benefits, but removedd costly GM-like retirement packages, and now, like many corporations, seeks to cut costs as much as possible. Customer service reps. can find it harder to earn company respect. Over a year ago, they began outsourcing the billing, or data entry part of their reps.' work to an overseas firm, presumably based in India. They also outsourced some of our calls to a larger terminal, which meant less work. Also, over the years, they outsourced the bulk of their company IT to HP, also based in India. For customer service work, the company paid well above the average in my area. I agree with some of their cutbacks, especially when it comes to using other carriers to handle freight in territories the company can't serve adequately. High wages and lots of overtime can be a deficit and a form of favoritism. At my terminal, the average driver worked more than 8 hours, often because of management oversights and inefficient practices. Late start times for freight deliveries more than an hour away often contributed to drivers' overtime and business customers sometimes didn't get their freight before their receiving departments closed. To cut costs, only one of the trailers at my terminal had a liftgate, good for lowering heavy, bulky freight to the ground and unloading it. Oftentimes, customers had to wait for drivers to offload freight down a ramp with a dolly or a palletjack, and those who specifically requested liftgate service to avoid potential damage didn't get it. Con-Way's bid system, which favors seniority over merit, also did them in at this terminal. Drivers intentionally worked slowly so they could earn more money or were inefficient. Con-Way was also one of the last major carriers to use handheld devices. They insisted drivers measure the freight they picked-up before loading it, which makes sense, however, it can be time consuming, and might not really result in much savings for the company or for the consumer. Con-Way seems dedicated to mediocre service -- just good enough too stay in business, without truly striving to go the extra mile. Continuous rate increases, to cover the cost of wages, fuel, and terminal renovations helped decrease business.

    Continue reading
    Be the first to find this review helpful
  5. 3.0
    Former Employee, more than 8 years

    Customer service

    Aug 19, 2015 - Customer Service Representative in Richmond, IN
    Recommend
    CEO Approval
    Business Outlook

    Pros

    I enjoyed working with the customers and helping resolve issues. I also enjoyed working with the fellow employees

    Cons

    management was out of touch with employees

    Continue reading
    Be the first to find this review helpful
  6. 4.0
    Former Employee, less than 1 year

    csr

    Jun 11, 2015 - Customer Service Representative in Cedar Rapids, IA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great place loved working there

    Cons

    Missed time do to death in family and lost my job

    Be the first to find this review helpful
  7. 3.0
    Current Employee

    Customer Service

    Jun 5, 2015 - Customer Service Representative in Ann Arbor, MI
    Recommend
    CEO Approval
    Business Outlook

    Pros

    good working environment, good people.

    Cons

    Do more of what they say they will do.

    Continue reading
    Be the first to find this review helpful
  8. 4.0
    Current Employee, less than 1 year

    Laid back atmosphere

    Jun 2, 2015 - Account Manager in Bentonville, AR
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Casual dress, laid back atmosphere

    Cons

    Given Tough sales goals that make earning decent commission hard

    Continue reading
    Be the first to find this review helpful
  9. 2.0
    Current Employee, more than 8 years

    This is a good-old boy company.

    Jun 5, 2015 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Decent salary. You can get overtime at some of the facilities.

    Cons

    They fail to give women the same acknowledgment as men.

    Continue reading
    Be the first to find this review helpful
  10. 3.0
    Former Employee, more than 1 year

    customer service representative

    Apr 24, 2015 - Customer Service Representative in Laredo, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    health insurance is great and very inexpensive. starting pay is very descent. you have room to grow in this company.

    Cons

    the only thing negative i can say is that this company needs to work on teamwork a little more so it can be a perfect place.

    Continue reading
    2 people found this review helpful
Viewing 1 - 10 of 23 Reviews

Work at Con-way Freight? Share Your Experiences

Con-way Freight logo
or