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Convergent Reviews

Updated 30 October 2018
250 reviews

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3.2
StarStarStarStarStar
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Convergent CEO Mike Meyer
Mike Meyer
1 Rating

250 Employee Reviews

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Pros
  • "I got to work from home so I saved money on gas not having to commute" (in 17 reviews)

  • "90% of the services are in house making a great place to learn new things" (in 11 reviews)

Cons
  • "pay scale, other than that, love my job" (in 11 reviews)

  • "Everyone tells us we are the best call center/collection company in the area" (in 10 reviews)

More Pros and Cons

  1. "Was good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Debt Collector in Renton, WA (US)
    Former Employee - Debt Collector in Renton, WA (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convergent full-time (More than a year)

    Pros

    Bonus,
     long lunch break
    Good co workers

    Cons

    Poor salary
    Poor new management
    Supervisors are jerks


  2. "Great Company, Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Success Specialist in Houston, TX (US)
    Former Employee - Client Success Specialist in Houston, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergent full-time (Less than a year)

    Pros

    Exemplary company with No complaints to give.

    Cons

    There were no cons, ALL PROS!!

    Advice to Management

    There is really no advice to give. Just keep up the great job and continue motivating employees.

  3. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Convergent full-time

    Pros

    Option to work from home after a year.

    Cons

    Everything else. They do not give raises so what ever you make on day one you will still be making 4 years later.

    Advice to Management

    Treat your employees like people who matter.


  4. "Corporate Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA (US)
    Former Employee - Anonymous Employee in Atlanta, GA (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convergent full-time (More than a year)

    Pros

    Helping train the individuals hired.

    Cons

    Pay scale, constant changes in management, management not valuing or caring about employees, no work/life balance, management lies to clients about various issues and expect trainers and supervisors to do the same, HR department changes constantly and know about bad business practices and issues with management but work with them to cover it up. Company has been sued a number of times for illegal business practices. $14/day per diem when traveling for the company.

    Advice to Management

    Value the employees, bring the pay scale up to a competitive wage, promote better work/life balance. When there are employees traveling for work, give them more than $14/day per diem.

    Convergent Response

    10 Sep 2018 – Dir. of Talent Engagement & Culture

    Thank you for your review of our Atlanta Office. I will share your concerns with Leadership. We are always looking for ways to improve our employee experience, if there is more feedback you would... More


  5. Helpful (1)

    "STAY AWAY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Specialist in Gainesville, VA (US)
    Former Employee - Account Specialist in Gainesville, VA (US)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Convergent full-time

    Pros

    I can't think of any Pros about this company.

    Cons

    Lay off without notice, micromanaged and supervisors favor others.

    Advice to Management

    Don't lay off people & lie to them the company is having financial issues.


  6. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX (US)
    Former Employee - Anonymous Employee in Houston, TX (US)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Convergent full-time

    Pros

    There’s a lot of money to be made. The hours are okay. The people are messy, from co workers to upper management.

    Cons

    The hours & people.

    Convergent Response

    10 Sep 2018 – Dir. of Talent Engagement & Culture

    Thank you for your review of our Houston Office. I will share your concerns with Leadership. We are always looking for ways to improve our employee experience, if there is more feedback you would... More


  7. "Collector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collector in Houston, TX (US)
    Current Employee - Collector in Houston, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergent full-time (More than a year)

    Pros

    If your looking for a company with the potential to make a lot of money , and plenty of growth opportunities... then this company would be great for you! I’ve been at Convergent Houston Almost 3 years now and I would say I’ve definitely learned a lot working for this company . This company offers many things such as commission a long with regular pay .. They offer plenty incentives such as daily contest and much more .. We have done talent shows , Christmas Auctions company picnics and much more ! This company has an open door policy and if you hav concerns about just about anything they will have the answers for You . This is an Awesome company to work for with an Awesome culture !

    Cons

    Not much Cons .... It’s not an easy Job to do, However they offer a lot of support to help you tackle any challenge!

    Convergent Response

    10 Sep 2018 – Dir. of Talent Engagement & Culture

    Thank you so much for your 5 star review of our Convergent Houston office! We love hearing from our previous employees. I agree, we have great growth potential and incentives! We are always looking... More

  8. "Collector/Mentor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX (US)
    Current Employee - Anonymous Employee in Houston, TX (US)
    Recommends
    Positive Outlook

    I have been working at Convergent full-time (More than 3 years)

    Pros

    I’ve been with Convergent a little over 4 years. The ability to grow within this company is phenomenal! I have watched peers and co-workers become supervisors and managers over our short time together and I absolutely love the open door policy of upper management! New ways to improve quality of the workplace and continuous training is one of the main goals here.....and the ability to increase your monthly income isn’t bad either!!

    Cons

    I wish I’d started moving up the ranks sooner

    Advice to Management

    Stay driven, stay improving and keep it fun! I’m here for the long haul!


  9. "Insurance follow up specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergent full-time

    Pros

    great people to work with

    Cons

    I dont have any cons at this moment

    Convergent Response

    10 Sep 2018 – Dir. of Talent Engagement & Culture

    Thank you so much for your review! We love hearing from our current employees. I agree, we have great people to work with! We are always looking for ways to improve our employee experience, if you... More


  10. "Customer Service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Pay based on how well you perform

    Cons

    Management makes company decisions without knowledge of what’s going on in call center making things harder for workers.

    Convergent Response

    10 Sep 2018 – Dir. of Talent Engagement & Culture

    Thank you for your review. I will share your concerns with Leadership. We are always looking for ways to improve our employee experience, if there is more feedback you would like to share, please... More


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