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Convergent Reviews

Updated 9 September 2018
246 reviews

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3.3
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Convergent CEO Tracey Carpentier
Tracey Carpentier
59 Ratings

246 Employee Reviews

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Pros
  • "Remote/Work from home opportunity is usually offered or available after 1 year of employment" (in 16 reviews)

  • "90% of the services are in house making a great place to learn new things" (in 11 reviews)

Cons
  • "pay scale, other than that, love my job" (in 11 reviews)

  • "Everyone tells us we are the best call center/collection company in the area" (in 10 reviews)

More Pros and Cons

  1. "Corporate Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA (US)
    Former Employee - Anonymous Employee in Atlanta, GA (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Convergent full-time (More than a year)

    Pros

    Helping train the individuals hired.

    Cons

    Pay scale, constant changes in management, management not valuing or caring about employees, no work/life balance, management lies to clients about various issues and expect trainers and supervisors to do the same, HR department changes constantly and know about bad business practices and issues with management but work with them to cover it up. Company has been sued a number of times for illegal business practices. $14/day per diem when traveling for the company.

    Advice to Management

    Value the employees, bring the pay scale up to a competitive wage, promote better work/life balance. When there are employees traveling for work, give them more than $14/day per diem.

    Convergent Response

    10 Sep 2018 – Dir. of Talent Engagement & Culture

    Thank you for your review of our Atlanta Office. I will share your concerns with Leadership. We are always looking for ways to improve our employee experience, if there is more feedback you would... More


  2. "Collector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collector in Houston, TX (US)
    Current Employee - Collector in Houston, TX (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergent full-time (More than a year)

    Pros

    If your looking for a company with the potential to make a lot of money , and plenty of growth opportunities... then this company would be great for you! I’ve been at Convergent Houston Almost 3 years now and I would say I’ve definitely learned a lot working for this company . This company offers many things such as commission a long with regular pay .. They offer plenty incentives such as daily contest and much more .. We have done talent shows , Christmas Auctions company picnics and much more ! This company has an open door policy and if you hav concerns about just about anything they will have the answers for You . This is an Awesome company to work for with an Awesome culture !

    Cons

    Not much Cons .... It’s not an easy Job to do, However they offer a lot of support to help you tackle any challenge!

    Convergent Response

    10 Sep 2018 – Dir. of Talent Engagement & Culture

    Thank you so much for your 5 star review of our Convergent Houston office! We love hearing from our previous employees. I agree, we have great growth potential and incentives! We are always looking... More

  3. "Collector/Mentor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX (US)
    Current Employee - Anonymous Employee in Houston, TX (US)
    Recommends
    Positive Outlook

    I have been working at Convergent full-time (More than 3 years)

    Pros

    I’ve been with Convergent a little over 4 years. The ability to grow within this company is phenomenal! I have watched peers and co-workers become supervisors and managers over our short time together and I absolutely love the open door policy of upper management! New ways to improve quality of the workplace and continuous training is one of the main goals here.....and the ability to increase your monthly income isn’t bad either!!

    Cons

    I wish I’d started moving up the ranks sooner

    Advice to Management

    Stay driven, stay improving and keep it fun! I’m here for the long haul!


  4. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX (US)
    Former Employee - Anonymous Employee in Houston, TX (US)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Convergent full-time

    Pros

    There’s a lot of money to be made. The hours are okay. The people are messy, from co workers to upper management.

    Cons

    The hours & people.

    Convergent Response

    10 Sep 2018 – Dir. of Talent Engagement & Culture

    Thank you for your review of our Houston Office. I will share your concerns with Leadership. We are always looking for ways to improve our employee experience, if there is more feedback you would... More


  5. "Insurance follow up specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergent full-time

    Pros

    great people to work with

    Cons

    I dont have any cons at this moment

    Convergent Response

    10 Sep 2018 – Dir. of Talent Engagement & Culture

    Thank you so much for your review! We love hearing from our current employees. I agree, we have great people to work with! We are always looking for ways to improve our employee experience, if you... More


  6. "Customer Service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Pay based on how well you perform

    Cons

    Management makes company decisions without knowledge of what’s going on in call center making things harder for workers.

    Convergent Response

    10 Sep 2018 – Dir. of Talent Engagement & Culture

    Thank you for your review. I will share your concerns with Leadership. We are always looking for ways to improve our employee experience, if there is more feedback you would like to share, please... More


  7. "Collector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Debt Collector in Renton, WA (US)
    Current Employee - Debt Collector in Renton, WA (US)
    Recommends

    I have been working at Convergent full-time (More than 5 years)

    Pros

    Team player ,challenging , family feeling , enjoy the work, advancement opportunities

    Cons

    Staff turnover hours of operation

    Convergent Response

    10 Sep 2018 – Dir. of Talent Engagement & Culture

    Thank you so much for your 5 star review of our Convergent Renton office! We love hearing from our current employees. I agree, with all your Pros! I will share your feedback with our Leadership... More

  8. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Marketing Analyst in Seattle, WA (US)
    Current Employee - Digital Marketing Analyst in Seattle, WA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergent full-time (More than 3 years)

    Pros

    Decent benefits, flexible schedules, and room for growth if you apply yourself.

    Cons

    Our work environment is consistenly evolving and may appear overwhelming to those who don't welcome change...

    Convergent Response

    10 Sep 2018 – Dir. of Talent Engagement & Culture

    Thank you so much for your 5 star review of our Convergent Renton office! We love hearing from our current employees. I agree, with all your Pros! I will share your feedback with our Leadership team... More


  9. "Look Inside Yourself Before You Accept a Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Convergent full-time (More than a year)

    Pros

    If you are good with sales and being persuasive and tenacious, you cam do well financially, but it will wear on you. This is a "one year max" kind of place and very easy to get hired because there is a lot of turnover and because apparently the majority of the U.S. population is in massive debt. But it is soul crushing work.

    Cons

    Make no mistake about it: this is a demanding place to work insofar as sales expectations. You need a thick skin with both your supervisors and the calls you have. It's a debt collection company. You are dealing with people in debt who lie and/or cry and/or yell every step of the way. If you can live with manipulating people who are at a low point in their lives, go for it. Otherwise, do something else as a job.

    Advice to Management

    What can I say? They try to make it a human environment but the very foundation of the type of company it is - debt collection - is based on people in trouble and at their low points in their lives. It just wasn't for me.


  10. "Collector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Debt Collector in Houston, TX (US)
    Current Employee - Debt Collector in Houston, TX (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Convergent full-time (More than a year)

    Pros

    Being able to make as much money as you want.

    Cons

    Having to work Saturdays 8-12

    Advice to Management

    Continue to have motivational meetings and continual training

    Convergent Response

    25 Jun 2018 – Dir. of Talent Engagement & Culture

    Thank you for your review of our Houston office -- we love getting feedback from our current employees. I will share your advice with Leadership. We are always looking for ways to improve our... More


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