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Convergent Reviews

Updated 11 July 2018
240 reviews

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3.2
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Convergent CEO Tracey Carpentier
Tracey Carpentier
55 Ratings

240 Employee Reviews

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Pros
  • "I got to work from home so I saved money on gas not having to commute" (in 16 reviews)

  • "90% of the services are in house making a great place to learn new things" (in 11 reviews)

Cons
  • "pay scale, other than that, love my job" (in 10 reviews)

  • "Everyone tells us we are the best call center/collection company in the area" (in 9 reviews)

More Pros and Cons

  1. "Collector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Debt Collector in Renton, WA (US)
    Current Employee - Debt Collector in Renton, WA (US)
    Recommends

    I have been working at Convergent full-time (More than 5 years)

    Pros

    Team player ,challenging , family feeling , enjoy the work, advancement opportunities

    Cons

    Staff turnover hours of operation


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Marketing Analyst in Seattle, WA (US)
    Current Employee - Digital Marketing Analyst in Seattle, WA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergent full-time (More than 3 years)

    Pros

    Decent benefits, flexible schedules, and room for growth if you apply yourself.

    Cons

    Our work environment is consistenly evolving and may appear overwhelming to those who don't welcome change...

  3. "Look Inside Yourself Before You Accept a Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Convergent full-time (More than a year)

    Pros

    If you are good with sales and being persuasive and tenacious, you cam do well financially, but it will wear on you. This is a "one year max" kind of place and very easy to get hired because there is a lot of turnover and because apparently the majority of the U.S. population is in massive debt. But it is soul crushing work.

    Cons

    Make no mistake about it: this is a demanding place to work insofar as sales expectations. You need a thick skin with both your supervisors and the calls you have. It's a debt collection company. You are dealing with people in debt who lie and/or cry and/or yell every step of the way. If you can live with manipulating people who are at a low point in their lives, go for it. Otherwise, do something else as a job.

    Advice to Management

    What can I say? They try to make it a human environment but the very foundation of the type of company it is - debt collection - is based on people in trouble and at their low points in their lives. It just wasn't for me.


  4. "Collector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Debt Collector in Houston, TX (US)
    Current Employee - Debt Collector in Houston, TX (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Convergent full-time (More than a year)

    Pros

    Being able to make as much money as you want.

    Cons

    Having to work Saturdays 8-12

    Advice to Management

    Continue to have motivational meetings and continual training

    Convergent Response

    25 Jun 2018 – Dir. of Talent Engagement & Culture

    Thank you for your review of our Houston office -- we love getting feedback from our current employees. I will share your advice with Leadership. We are always looking for ways to improve our... More


  5. "Convergent Collector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector in Houston, TX (US)
    Former Employee - Collector in Houston, TX (US)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Convergent full-time (Less than a year)

    Pros

    Pay is good, Bonuses are great, get paid bonuses early in the month. You rarely have to work any weekend. Contest are done monthly to motivate the staff.

    Cons

    2 late nights per week.

    Advice to Management

    Continue to have monthly floor meetings and company events. The BBQ last August was really fun and everyone enjoyed it. The management team really cares about each employee and wants to see you succeed. Shauna and Phillana are really great to work with. They are willing to jump on the phone anytime you need help.

    Convergent Response

    6 Jun 2018 – Dir. of Talent Engagement & Culture

    Thank you so much for your 5 star review of our Convergent Houston office! We love hearing from our previous employees. I agree, I love our contests! I will share your advice with our Leadership... More


  6. "Good benefits...for a price"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Convergent full-time (More than a year)

    Pros

    great health benefits, friendly staff, able to communicate to upper management

    Cons

    management is very hard to please, everyone's a critic, very clique-y

    Advice to Management

    people go at their own rates. we understand you're doing your job but please understand to be compliant and not hold your opinions against anyone. we're trying, struggling to make goals and money, to the point where it can deteriorate someone's health. don't EVER hold your religious, sexist, or political views against a smaller person

    Convergent Response

    25 Jun 2018 – Dir. of Talent Engagement & Culture

    Thank you for your review. I will share your concerns with Leadership. We are always looking for ways to improve our employee experience, if there is more feedback you would like to share, please... More


  7. "Ok place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collector in Kansas City, MO (US)
    Former Employee - Collector in Kansas City, MO (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergent full-time (More than a year)

    Pros

    Very good commission to work

    Cons

    Short breaks and long hours and stressful customers

    Convergent Response

    6 Jun 2018 – Dir. of Talent Engagement & Culture

    Thank you so much for your 5 star review! We love hearing from our previous employees. I agree, I love our contests! We are always looking for ways to improve our employee experience, if you have... More

  8. "Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergent full-time (More than 3 years)

    Pros

    I have worked with the company over 3 years now. I was worried about taking a lower hourly wage but now I’m making more money off bonus than I thought possible. The environment is friendly and they have worked with most of my schedule needs. There is a lot of opportunity for growth as I’ve watched many people promoted in to many new positions within. The benefits are great and I received vacation time after only a few months.

    Cons

    I feel pressure regularly but it’s to be expected with goals that have to be met

    Convergent Response

    6 Jun 2018 – Dir. of Talent Engagement & Culture

    Thank you so much for your review, we love getting feedback from our current employees! I agree, we have a great bonus plan! We are always looking for ways to improve our employee experience, if you... More


  9. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Convergent full-time

    Pros

    Lasting relationship built while working there.

    Cons

    Pay, behavior, recognition, professionalism, and raises

    Advice to Management

    Communicating better work employees to ensure everyone is on the same page, as well as improve incentives for everyone!!

    Convergent Response

    6 Jun 2018 – Dir. of Talent Engagement & Culture

    Thank you for your review, we love learning from our current employees. Please reach out to us at culture@convergent.com if there is any additional feedback you would like to provide. I will share... More


  10. "Collections"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Specialist in Humble, TX (US)
    Current Employee - Collections Specialist in Humble, TX (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Convergent full-time (More than a year)

    Pros

    They hire absolutely anyone. Pretty easy to get a job here.

    Cons

    Inconsistent as a management team and only promote their friends. I had a stroke on the call center floor and management didn't even call 911.

    Advice to Management

    Grow up and promote those who want to help others learn and grow and also build their departments.

    Convergent Response

    25 Jun 2018 – Dir. of Talent Engagement & Culture

    Thank you for your review -- However, I am concerned you may have the wrong company. We do not have an office in Humble, TX. If by chance you selected the wrong city, please reach out to us at... More


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