Convergys Technical Support Agent Reviews | Glassdoor.co.in

Convergys Technical Support Agent Reviews

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Found 61 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
47%
Recommend to a Friend
78%
Approve of CEO
Convergys CEO Andrea Ayers
Andrea Ayers
29 Ratings
  1. "One of the Best Mnc"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Agent in Gurgaon, Haryana
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time for more than 2 years

    Pros

    Fast growth and promotions..... Very good working environment.... huge incentives...

    Cons

    Only the 24*7 shifts .... nothing else at all

    Advice to Management

    M very happy to be with this company.... keep it up :)

    Convergys2017-02-07
  2. Helpful (1)

    "Provides good opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Agent in Gurgaon, Haryana
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys for more than 4 years

    Pros

    Provides great opportunity and lots to learn, provides great salary.

    Cons

    Location is quite far, it needs a good location and should be near the metro.

    Advice to Management

    Need to be more employee centric as you were before as now we can feel that its now running after money.

    Convergys2016-06-20
  3. Helpful (1)

    "Great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Agent in Thāne
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Convergys full-time for more than a year

    Pros

    There is a lot of growth opportunities even from the smallest title. Very friendly environment.

    Cons

    Nothing much yet, everything seems to be in place weather it's the timings, the balance of work and life and the work environment

    Convergys2016-06-13
  4. "awesome work place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Agent in Gurgaon, Haryana
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Convergys for more than a year

    Pros

    emp satisfaction high, retention , awesome workplace

    Cons

    travel time, break time issue,

    Convergys2016-06-02
  5. "pathetic management at convergys streams bhayandar"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Agent in Bhayandar
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Convergys

    Pros

    Got good process hp is a good process bt lots of flaws with it

    Cons

    Worse management least bothered Nt at atll employee centric

    Advice to Management

    Have heard no problems with convergys thane but yes convergys streams bhayandar management sucks....its just v v pathetic

    Convergys2016-04-29
  6. "Bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Agent in Gurgaon, Haryana
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Convergys full-time

    Pros

    Its been almost 2 years with this company and in that period of time i have worked with 5 managers. All the managers were promoted from the agent level. They have no idea how to talk to there team and manage it...lots and lots of politics they can change the policy any time no matter you are comfortable or not.

    Cons

    There is nothing left to like about this company. All thanx to the management

    Advice to Management

    You should all resign and ask the US convergys to hire new people at your places.

    Convergys2015-10-16
  7. "Good place to work as a fresher"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Agent in Bangalore
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Convergys

    Pros

    Wonderful Work environment and nice perks

    Cons

    Not much to learn, after some time

    Advice to Management

    Keep up the good work

    Convergys2015-01-21
  8. "Was a good place to work, Went downhill fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Agent in Johnstown, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Convergys full-time for more than a year

    Pros

    Friendly teamates Good starting wages Some TL's are decent

    Cons

    Bad upper management Too much managament turnover constant promise of a promotion, never received

    Advice to Management

    LISTEN TO YOUR EMPLOYEES AND TRUST THEM

    Convergys2018-07-12
  9. "Good place to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Agent in Dublin, Dublin
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Convergys full-time for more than a year

    Pros

    Flexible working hours for students. Great place to start working a immigrant, company helps you with all bank account openings, tax registration and find place to stay. Great people and nice team leads and lots of options to grow in career.

    Cons

    Really strict brake schedule during work.

    Convergys2018-05-11
  10. "Customer Technical Support Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Agent in Heredia
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Convergys full-time for more than a year

    Pros

    Friendly environment , great benefits, clean building,

    Cons

    schedule , salary, training

    Advice to Management

    take into consideration individual's accomplishments when deciding on a salary, a more thorough training

    Convergys2017-12-12
Found 61 reviews