Cotswold Outdoor Reviews

Updated 17 Jan 2021

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3.0
47%
Recommend to a Friend
5%
Approve of CEO
Cotswold Outdoor Managing Director Jose Finch
Jose Finch
4 Ratings
Pros
  • "Nice staff discount, friendly cooperative coworkers(in 49 reviews)

  • "Good staff discounts for your own kit(in 20 reviews)

Cons
  • "Head office/higher management can be iffy and difficult to contact(in 18 reviews)

  • "Minimum wage and the pressure to work over Christmas holidays(in 13 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Well paying retail job"

    4.0
    Former Employee - Customer Assistant in London, England

    I worked at Cotswold Outdoor part-time for more than 3 years

    Pros

    Great staff discount Well paid compared to other retail positions Managers were helpful and kind

    Cons

    Depending on what store you are at it could be quite boring and mundane

    Continue reading
  2. "Poor management, poor pay, good team"

    2.0
    Former Employee - Retail Assistant in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Cotswold Outdoor part-time for less than a year

    Pros

    Team were all very like-minded and outdoorsy

    Cons

    Management and pay was well below average. Especially in London


  3. "Great team"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in Guildford, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Cotswold Outdoor part-time for less than a year

    Pros

    An excellent team to work with

    Cons

    Management side could have been more flexible

    Continue reading
  4. "Enjoyable"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Back Office & End Customer Expert in Chertsey, England
    Recommends
    Negative Outlook
    No Opinion of CEO

    I worked at Cotswold Outdoor part-time for more than a year

    Pros

    Good time with like minded people and a young team in my store too

    Cons

    Sometimes needed me to work when I had uni work

  5. "Lovely staff, unfortunate environment"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Assistant in Bath, England

    I worked at Cotswold Outdoor part-time for less than a year

    Pros

    Keen outdoor enthusiast so I joined as a weekend job. The staff there were fantastic, lots of like-minded individuals who were passionate about the outdoors and knowledgeable about the products we sold. Great training, kit demos. Good staff discount (trade price, roughly 40% off selected kit).

    Cons

    It is clearly important for a shop to make sales, but often felt that we were encouraged to upsell kit to members of the public who may not have required expensive kit. Shaming policy for staff with poor loyalty card signup conversion, despite this being an irritating process for the customer and to the detriment of customer service as a whole.

  6. "Adequate"

    3.0
    Former Employee - Sales Assistant in Exeter, England

    I worked at Cotswold Outdoor part-time

    Pros

    The staff discount on products is good

    Cons

    The hours don't tend to be set

  7. "Great job"

    5.0
    Former Employee - Customer Assistant 

    I worked at Cotswold Outdoor part-time for more than a year

    Pros

    Cool outdoor kit, lovely team, opportunities for travel

    Cons

    The fact that it’s retail

    Cotswold Outdoor Response

    October 30, 2020Communications and Resourcing Advisor

    Thanks for taking the time to give us a great review! :-)

  8. Helpful (1)

    "Poor across the board"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Kemble, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Cotswold Outdoor full-time for more than a year

    Pros

    Staff discount is pretty decent

    Cons

    Poor upper management- constant infighting between department heads means stores and web suffer from indecision paralysis

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  9. COVID-19

    "Good Place to Work as a Student"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Cotswold Outdoor part-time for more than a year

    Pros

    Good people to work around, nice environment for customers.

    Cons

    Failure to communicate from HR about current issues such as coronavirus and zero hour staff situations.

    Continue reading

    Cotswold Outdoor Response

    October 30, 2020Communications and Resourcing Advisor

    Thanks for your review and for raising an important issue around communication. I will feed your comments back to the People Team. If you'd like to discuss anything further, please get in touch with our People Partners.

  10. "Simple work and chances to progress"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Warehouse Operator in Kemble, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Cotswold Outdoor full-time for less than a year

    Pros

    Good experience for working as a team and some chances to progress

    Cons

    Some managers were unprofessional and criticised each other heavily in front of staff

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