Cox Communications Employee Reviews about "cable"

Pros

**Company Pros** -Great Starting Pay (Best I've seen for careers not requiring college degree). -Opportunities for Advancement/Career Roles within Cox Family Enterprise). -Good Benefits (Medical, Vision, Dental, Ect). -Generous Paid-Time Off. -Community Service related Paid-Time Off. -Employee discounts on company services; Cable/Internet/Phone/Home Security. -Enterprise-wide discounts from other companies for various things. **Title Related Pros** -Fleet Vehicle to drive while on duty, and also to take home depending on location. -Outfit & Equipment provided. -Great Training The career is fulfilling and gives the technician a lot of freedom, provided that you enjoy helping clients & are a technical mindset oriented individual.

Cons

-Outside elements (Heat, Cold, rain, snow, hail, high winds). -Potential Hazardous environments (Crawl-Spaces, Attics, Potential Asbestos containing Buildings, Boiler Rooms, Electrical Rooms, ect.) -Physical Labor Intensive (Handling 95Lbs ladders, climbing high voltage power lines, drilling, pulling cable, ect.) -You have the potential running into pests & vermin, some more common then others. (Rats, Mice, Spiders, Insects, Snakes). -You have a high-risk of getting shocked. **Disclaimer: You are provided tools to identify voltage/electricity although considering you deal with electronics on a daily basis, you will eventually get some sort of minor shock.** Long Story Short; There are a lot of hazardous situations you will encounter in this career path, but if you use the safety tools provided by the company and are vigilant about your safety the risks are reduced greatly; although there is always the risk of getting seriously hurt or worse.

Pros

Good pay for tenured employees

Cons

Cable won't be lasting very much longer, this coming from a 20 year employee. They will eventually subout all their work.

Pros

Autonomy, Healthcare, 401K, Independence, Pension

Cons

Management; doesn't know where company is going. people cutting cable

Pros

Large organization, nice campus, competitive pay, long term incentive plan.

Cons

Constant downsizing and restructuring. Unfortunately, the cable industry is being hit hard by cord cutting and Cox Communications is slow to react. Other cable companies are much faster about integrating new products and services and strategies. Cox used to have a family feel when it came to treatment of employees. -Those days are gone forever.

Pros

Best benefits hands down of any company out there. You will not find a better company for freebies, cheap insurance, free cable, and so much more. They even have an in house "save your butt fund" where they will cut you a check to help in the face of an emergency. The employees are like family. so much time off, fairs, travel, free swag, point system catalogue with everything from hair brushes to trips to Ireland. Just an amazing company to work for.

Cons

Company is losing a lot of money from internet only sales, and customers are not always treated best when they order "just internet". its discouraged and not as incentivized. Also, it's a cable company/internet, and customers are annoying to the point that if you work there long enough, no matter how good the benefits and pay is and they are unmatched, you will start to hate your job, and people. Cox customer base, especially in Louisiana are the most difficult, most annoying people to service. maybe I'm petty, but after a while, you just get so sick of the job. Very high turn over, but lots of room for advancement.

Pros

Great benefits, 401k match, generally a good company to work for overall

Cons

Use to be a much more local feel type company. Then it turned very corporate. Now since everyone is ditching their cable they are putting a lot of pressure on the sales team to get more multi product sales to the point reps are walking customers if they only want internet. They would rather not get the sale and turn the customer to buy online or go to another provider. It’s getting more corporate by the minute and sales goals change month to month so just when you start doing good the goal gets raised. And the goals have been harder and harder to achieve and I am making less and less money than I use to. I am currently forced to find new work. Also not a lot of room for movement because they closed the main call centers in CA. You have to live in Phoenix or Las Vegas on the west coast to have more opportunities

Pros

I was a contractor/consultant off and on from 2008-2017 at CCI. Worked with some good people, was compensated well, was given plenty of responsibility and the chance to shine. Fairly laid-back place to work. If you build good relationships it will pay off.

Cons

Contracting/consulting is the way to go as FTE salaries aren't that great. Too many re-orgs, can be difficult to advance and some of their technology is antiquated (ICOMS). Also, Cable TV has seen better days.

Pros

The benefits were great.

Cons

Tech Support doesn't mean tech support; it means sales. Yes, you help people fix their cable, internet and phone issues, but they also expect you to sell upgrades. You also can't get anywhere else in the company without brown nosing any and all of the managers and VPs. If you only do good work, you'll never be seen.

Pros

People are nice to work with, pleasant, and sort of helpful. Benefits are great and retirement plan is good. If you want to work it is sort of stable.

Cons

Attendance policy, No sick pay seperately PTO used for everything, Low salaries offered comparable to market for similar jobs aimed on performance based commissions, Overtime needed to make ends meet because the base salaries are way low compared to other large cable and broadband companies. Lateral movement within the company is often the only way to get ahead if those jobs aren't already lined up for friends too.