Cox Communications Employee Reviews about "good benefits"

Updated 5 Dec 2020

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3.9
73%
Recommend to a Friend
87%
Approve of CEO
Cox Communications President Pat Esser
Pat Esser
1,330 Ratings
Pros
Cons
  • "Cable won't be lasting very much longer, this coming from a 20 year employee(in 46 reviews)

  • "Not tech support but more of a robot now following a unstable program that doesn't know anything(in 45 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "good benefits"

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  1. "Family Owned Enterprise - Good Company to work for."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Universal Home Technician in Springfield, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cox Communications full-time for more than a year

    Pros

    **Company Pros** -Great Starting Pay (Best I've seen for careers not requiring college degree). -Opportunities for Advancement/Career Roles within Cox Family Enterprise). -Good Benefits (Medical, Vision, Dental, Ect). -Generous Paid-Time Off. -Community Service related Paid-Time Off. -Employee discounts on company services; Cable/Internet/Phone/Home Security. -Enterprise-wide discounts from other companies for various things. **Title Related Pros** -Fleet Vehicle to drive while on duty, and also to take home depending on location. -Outfit & Equipment provided. -Great Training The career is fulfilling and gives the technician a lot of freedom, provided that you enjoy helping clients & are a technical mindset oriented individual.

    Cons

    -Outside elements (Heat, Cold, rain, snow, hail, high winds). -Potential Hazardous environments (Crawl-Spaces, Attics, Potential Asbestos containing Buildings, Boiler Rooms, Electrical Rooms, ect.) -Physical Labor Intensive (Handling 95Lbs ladders, climbing high voltage power lines, drilling, pulling cable, ect.) -You have the potential running into pests & vermin, some more common then others. (Rats, Mice, Spiders, Insects, Snakes). -You have a high-risk of getting shocked. **Disclaimer: You are provided tools to identify voltage/electricity although considering you deal with electronics on a daily basis, you will eventually get some sort of minor shock.** Long Story Short; There are a lot of hazardous situations you will encounter in this career path, but if you use the safety tools provided by the company and are vigilant about your safety the risks are reduced greatly; although there is always the risk of getting seriously hurt or worse.

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    Cox Communications Response

    January 4, 2021Employment Branding Specialist

    Hi and thanks for your feedback. We strive to provide great service to our customers, and a great place of employment to our team, so we take feedback like yours to heart. We will certainly consider what you have written and we very much appreciate the time you took to provide it.

  2. "Great Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Account Executive in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cox Communications full-time for more than 5 years

    Pros

    Good benefits, Good Product, good people

    Cons

    Fast Changing to keep up, commission changes


  3. "Working for Cox"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Support in Phoenix, AZ

    I worked at Cox Communications full-time

    Pros

    They have good benefits for families

    Cons

    Popularity contest if you want to get a promotion

  4. "Positive overall"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Direct Sales Representative in Mesa, AZ
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Cox Communications full-time for more than 8 years

    Pros

    Work/life balance, good benefits, caring company

    Cons

    Not paid enough, management lacks in some departments, challenging goals/quotas, very reactive instead of being proactive to changing market.

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  5. "Many Execs do not appreciate their Admins"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Administrative 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Cox Communications full-time for more than 3 years

    Pros

    good benefits, 401k, inexpensive health insurance

    Cons

    pay, workload, constantly restructuring and expecting more of admins than possible with no extra pay. No boundaries to make themselves look good at the expense of your health.

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  6. "Handling customer escalations, inside coaching line, quality control checking"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Advocacy 
    Recommends
    Neutral Outlook

    I worked at Cox Communications full-time for more than 3 years

    Pros

    Good Benefits, Stable company, Room for promotion, Free cable and Internet, Health program to offset medical costs

    Cons

    too much micro-management, job could move to lower paid market,

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  7. "Good"

    4.0
    Former Intern - Intern 

    I worked at Cox Communications

    Pros

    Good benefits, consistent hours and generally nice people.

    Cons

    Some overbearing members of management.

  8. "Nightmare"

    1.0
    Former Employee - Inside Sales Representative 

    I worked at Cox Communications full-time

    Pros

    Pay and benefits are good

    Cons

    How they treat employees and only promote their friends even if they don’t do their job

  9. "just ok"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retention Representative 
    Neutral Outlook
    No Opinion of CEO

    I have been working at Cox Communications full-time for more than 3 years

    Pros

    good benefits and pay is ok

    Cons

    monotonous call center typical job

  10. "Great place to have a career, if you have the right manager."

    4.0
    Former Employee - Inbound Sales in Las Vegas, NV
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Cox Communications full-time for more than 5 years

    Pros

    Competitive pay, good benefits and perks

    Cons

    Subject to bad management in some areas, pay is going down

    Cox Communications Response

    April 6, 2020

    Hi there. We are grateful for your years of service on our Sales team. Your feedback is appreciated, and we wish you the best of luck in your next career journey.

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