Cox Communications Employee Reviews about "tech support"

Updated 28 Oct 2020

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3.9
73%
Recommend to a Friend
87%
Approve of CEO
Cox Communications President Pat Esser
Pat Esser
1,325 Ratings
Pros
Cons
  • "Cable won't be lasting very much longer, this coming from a 20 year employee(in 46 reviews)

  • "Not tech support but more of a robot now following a unstable program that doesn't know anything(in 45 reviews)

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Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "tech support"

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  1. "Typical Call Center"

    2.0
    Former Employee - Technical Support Agent in Phoenix, AZ

    I worked at Cox Communications full-time

    Pros

    Decent people to work with. Pay isn't terrible, opportunity to make commission.

    Cons

    Management knows nothing about tech support. Hours can be terrible.

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  2. Helpful (1)

    "Stress"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSR-1 in Chesapeake, VA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Cox Communications full-time for more than a year

    Pros

    pay and benefits are okay. The training is awesome.

    Cons

    No work/balance ...sales...scores...micro managers...but never no help...back up brown boxes with a 😃. Pto cant be used on days you really need it with consequences. No grow off the phone unless you get really lucky. Not tech support but more of a robot now following a unstable program that doesn't know anything. Stressful...have to take disrespect 😤 from customers even the racist ones.

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  3. Helpful (1)

    "Not tech support SALES"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tech Support Representative 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cox Communications full-time for more than 3 years

    Pros

    Services discount, ok pay, good paid time off if you don’t get sick.

    Cons

    Very hostile work environment. from customer and management. Supervisors rate you on sales you will be written up and fired for not making sales in a TECH support role. You are not only yelled and screamed at by customers everyday you have no support by the supervisors unless you make great sales. You are a revenue number to this company and that is it. Over 3 years with the company and I feel just as expendable as I did from day one. 27 member class and only 2 of us left extreme turnover rate. Your paid time off is from the same bucket as sick time it will count against you twice if you have to call in if you have not reserved the time off in advance.

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    Cox Communications Response

    January 17, 2020

    Hi, and thanks for your review. We are disappointed that your time with us is what not what you had hoped. At Cox, we truly care about the happiness of our employees, so that’s why we offer generous health plan options, including stress and mindfulness coaches. Our people fuel the success of our business and we take to heart the feedback you’ve shared.

  4. "Love it!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cox Communications full-time

    Pros

    GReat benefits. You have your own cubicle. Fun environment. you can get compensation. can choose your own schedule based on progress on the job you can switch shift with other people who work for cox around the world

    Cons

    you have to have make sales or up sale even if that is not your job description. working in tech support made that a little hard because people was calling to complain, not buy something.

    Cox Communications Response

    October 22, 2018

    Thanks for a great review. We are delighted you’re able to experience first-hand our benefits and great culture here at Cox. We appreciate you sharing your genuine thoughts and feedback.

  5. Helpful (3)

    "Not enough to keep employees"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Call Center Agent in Oklahoma City, OK
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Cox Communications full-time for less than a year

    Pros

    decent pay for a call center

    Cons

    disparaging differences how different departments are treated due to revenue saving vs tech support. each department do their part for the customer and the company and should be treated equally as such. customers are borderline verbally abusive and it's globally acceptable regardless of who answers the phone and when explaining to management why the phone call went poorly the agent is told to put away the excuses and be accountable. that environment is a ruination of good people and top notch employees.

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  6. Helpful (2)

    "The real about working in Coxes call center"

    2.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cox Communications full-time for more than a year

    Pros

    Good training, excellent health & benefits & discounts for your own cable/internet services

    Cons

    Really poor management aft training..they basically hire anyone who passes a background check but has no experience, especially for tech support ..that's why customers always get mad cuz they're actually talking to ppl w/o any real computer/IT experience..just pushed thru training to learn the very basics so able to take calls.. unbelievable.. if didnt see it happen myself over & over..

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  7. Helpful (1)

    "Tech Support"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tech Support Representative in Phoenix, AZ
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Cox Communications full-time for less than a year

    Pros

    Good contact with customers, Free cable and perks. Employees great to work with and nice environment good contact with customers.

    Cons

    Hardcore sales from tech support. Moving to more sales environment, Management more interested in sales and felt like moving to a quota system

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  8. Helpful (1)

    "Technical support"

    4.0
    Former Employee - Anonymous Employee 

    I worked at Cox Communications full-time

    Pros

    Great benefits decent pay and bonuses

    Cons

    Sales oriented even though you are tech support

  9. Helpful (7)

    "Worst Job Ever Had"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cox Communications full-time for more than a year

    Pros

    The benefits were great.

    Cons

    Tech Support doesn't mean tech support; it means sales. Yes, you help people fix their cable, internet and phone issues, but they also expect you to sell upgrades. You also can't get anywhere else in the company without brown nosing any and all of the managers and VPs. If you only do good work, you'll never be seen.

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  10. Helpful (3)

    "What is my Job?"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Wichita, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cox Communications full-time for less than a year

    Pros

    Great Benefits, Pay, Events, entertainment

    Cons

    Lack of Job focus. I am a tech support agent, When I got this job, it was not made important that I would have to sell, but when I'm graded on performance pertaining to my job My stats are excellent.

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