Crown Castle Reviews

Updated 6 May 2021

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3.5
57%
Recommend to a Friend
72%
Approve of CEO
Crown Castle CEO Jay Brown
Jay Brown
228 Ratings
Pros
Cons
  • "Not a lot of realistic / meaningful communication from upper management(in 18 reviews)

  • "Crown preaches work life balance but does not always higher additional resources to maintain pace(in 17 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Director"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Crown Castle full-time

    Pros

    Great company to work for with great benefits

    Cons

    Large company with a slow and steady mentality

  2. COVID-19
    Helpful (6)

    "Company Culture Crisis"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Canonsburg, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Crown Castle full-time

    Pros

    Company was quick to implement full remote working when the pandemic hit and is being very methodical about when and how to return to the office. The benefits are great, including both the employer 401k and HSA contributions.

    Cons

    The company culture has progressively gotten worse over the past few years. Leadership is overly political and doesn't practice what it preaches in terms of the B3's, which are supposed to be the core values that define our culture. Rather than working together, it seems management is competing for resources (time/money) to the point of deception and lies. I've seen certain leaders lie about the outcomes of their projects just to preserve their own reputation or blame others for their mistakes. It all adds up to a toxic environment in which trust has eroded.

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  3. Helpful (4)

    "Loved it until they changed upper management"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Crown Castle full-time for more than 5 years

    Pros

    Good benefits and pay for performance

    Cons

    They preach work life balance but had no problem sending a lot of skill and knowledge away for short term financial goals. Now those who remain are either over tasked or have few skills to replace the people they are supposed to take over for. What was an awesome cloture is being swallowed up and good people are leaving in droves.

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    Crown Castle Response

    April 15, 2021Business Support

    Hi—thank you for sharing your experience. We believe that doing our best work and taking the time to rest and recharge go hand-in-hand. We’re sorry to hear about your experience and would like to get more information. If you’re comfortable doing so, please reach out to us at MyExperience@crowncastle.com so we can discuss further.

  4. "I love the company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Instructional Designer in Canonsburg, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crown Castle full-time for more than 5 years

    Pros

    My direct leadership team is easy to reach and provides us with tools to excel within our department.

    Cons

    People leaders need a little more experience leading teammates.

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  5. "Good place to work"

    2.0
    Current Employee - Senior Manager, Data Management in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crown Castle full-time for less than a year

    Pros

    Ambitious. Great people. Good benefits.

    Cons

    Wants to do too much too fast. Hard to make good progress.

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  6. "Great Company with Great Benefits"

    5.0
    Current Employee - Construction Manager in Tampa, FL

    I have been working at Crown Castle full-time

    Pros

    Very competitive benefits and great teams

    Cons

    Reactionary at times to changing market instead of being proactive.

  7. COVID-19
    Helpful (14)

    "Words of Advice"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Project Manager 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Crown Castle full-time for more than 5 years

    Pros

    Well, the only pros are decent pay, remote work option (due 100% to pandemic only), and health benefits.

    Cons

    Let’s start with the first issue...In all the years I worked for Crown, management has always been a problem. I never felt supported by managers. They focused more on keeping their head above water or following the status quo of bullying and dismissiveness than actually being true leaders. A true sign of poor management from the top down. Second, and by far the most important, serious lack of racial diversity and inclusion at PM, management, and director levels. To think diversity is reflective of people at the bottom of the food chain is short sided and a ridiculous response to a valid question asked year after year of what Crown plans to do about its diversity issues. It’s difficult to want to work hard for a company where you don’t see yourself represented. It reminds you that no matter how hard you work, you’ll never get ahead. Donating money to an organization doesn’t exempt you from the lack of development in your own backyard. It’s a lazy effort to throw money at something you’re complicit in every day. Third, constant re-organization used as a corporate tactic of laying off employees to add “shareholder value”. Typical corporate rhetoric that completely alienates the employees who are the only reason your company HAS value.

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  8. Helpful (2)

    "A Good Place to Call "Home""

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Network Architect in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crown Castle full-time for more than 5 years

    Pros

    Crown is a great place to work. Every day I feel like a valued employee and a vital contributor to the team. My roadblocks are cleared by my managers, my team is solid, and our dedication to our internal and external customers is high. The culture is about fairness, customer obsession, and win-win-win cooperation- a rare target to actually hit. I came from a polar opposite company and found Crown to be a welcome change. The company cares about trying to maintain sane & balanced employees, even though they can sometimes ask for your blood to put out the fires. Lower management is dedicated to supporting their teams in every department I have engaged with. The total compensation over time is reasonably generous. Available PTO is acceptable. Unofficial, but official flexibility is very real and used effectively to address worker needs beyond a slightly overly bureaucratic Business Resources. Training can be hit-or-miss, but the company is supportive of continuing education. It is clear that the company believes in investing in employees. The company seems to be well placed to continue to grow in good and bad economies. The continuing integration of its verticals will continue to increase the per-worker dollar return, which the company seems willing to share with labor.

    Cons

    On occasion, being an REIT versus a technology company does show. The company leadership are not technical in some significant facets of the company's operation. Built like a 50k person enterprise for an actual population an order of magnitude smaller. Room to scale, but it can feel like a MEGACORP instead of a MegaCorp. The challenge resolution can be tiresome because polite showboating is sometimes valued over hard truths. It seems impossible to get rid of mediocre individual contributors.

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  9. Helpful (11)

    "A once great company that is becoming a typical corporate conglomerate"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Analyst 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Crown Castle full-time for more than 3 years

    Pros

    A lot of great people still work there, for now. Many have been shown the door as of late. -Competitive benefits and compensation, although the compensation is starting to trend in the wrong direction. -If you are a part of certain factions, you will have a comfortable experience for a couple years. -Facilities are well maintained.

    Cons

    A lot of middle management folks who are not equipped to handle all of the change occurring. -Certain directors get to "retire", and then stick around for a lingering project, even if they performed poorly, while others get cut immediately. You decide how to perceive that behavior. -HR has a "It's all about Houston" mentality, especially with the new building being constructed. This is an unfortunate outlook considering the skilled talent in the northeast market. -HR will also hinder your career opportunities with their lattice structure. -IT has some folks who are way too cliquey, questionable leaders in place.

Viewing 1 - 10 of 457 Reviews

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