Crown Castle Reviews

Updated 9 Jul 2020

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3.6
64%
Recommend to a Friend
83%
Approve of CEO
Crown Castle CEO Jay Brown
Jay Brown
166 Ratings
Pros
  • "Great benefits, solid culture, caring co-workers, great product at the right time(in 46 reviews)

  • "Great team that supports a work/life balance(in 38 reviews)

Cons
  • "There is almost zero diversity in the workforce and upper management(in 16 reviews)

  • "Crown preaches work life balance but does not always higher additional resources to maintain pace(in 15 reviews)

More Pros and Cons
  1. "Director"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Crown Castle full-time

    Pros

    Great company to work for with great benefits

    Cons

    Large company with a slow and steady mentality

  2. Helpful (4)

    "Such High Hopes, So Disappointed"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Project Coordinator in Chandler, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Crown Castle full-time for less than a year

    Pros

    For the most part, you get to work with smart, generally amiable people - this was an enjoyable part of the company and something you will hear often, the Culture. Leaning in to a transparent framework when it comes to re-orgs & big changes so the employees feel their input is heard.

    Cons

    If you are at a lower-level status, your enthusiasm to succeed and find a place within the company is quickly met with false promises and deflection. There is no line drawn for the demanding workload or expectations as a contractor (such as training formal employees), but once you seek answers or feedback upper management will quickly remind you of your place. There is less of a focus on the work being produced as a top performer, rather your final outcome of advancement is more of a crapshoot of timing and what department you are in. There is proven record of even the most deserving of contracted employees being terminated while the "lucky ones" get to move forward in the employment process. It is well versed by the veteran employees that this is a sad, unreasonable trend that has risen over recent years. Another problem at Crown Castle is that how well you do is more of a matter of perception than the actual work you produce. Even if you're often identified as a good performer -- if you aren't vocal and toot your own horn to management, you are unlikely to advance quickly. You have to be your own advocate, which can be true in most work environments, but for the people who are more interested in focusing on the actual work and demonstrating their value that way, there isn't time partiality. Standards aren't uniformly enforced either. In fact, you will likely spend much of your time learning the daily work and systems on your own. Whether your team is helpful and/or encouraging is a big component of how well you do rather than the company providing the necessary tools and resources to succeed. Unfortunately it sounds like this will be a common factor during your entire time at Crown Castle, as there are so many changes and reorgs that regularly occur.

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  3. Helpful (2)

    "I love my job & love the people I work with."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Emerging Leaders Program in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crown Castle full-time for more than a year

    Pros

    Great pay, fantastic benefits, & great culture.

    Cons

    The stable business model of the REIT covers up too many business mistakes

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  4. Helpful (14)

    "Used to Love it"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Information Technology in Canonsburg, PA
    Doesn't Recommend
    Positive Outlook

    I have been working at Crown Castle full-time for more than 10 years

    Pros

    Great pay, benefits and the "golden handcuffs"

    Cons

    There is far too much shifting in the company with constant reorgs that make no sense and aggressive initiatives that put the cart before the horse. You can't go to management because they have a tendency to retaliate by excluding you from growth and opportunities. There are also far too many politics and in the end it is the same people making the same bad decisions.

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  5. Helpful (6)

    "Crown Castle is just another telecom utility"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Fiber Engineer in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Crown Castle full-time for more than 8 years

    Pros

    a pay check and benefits

    Cons

    Crown Castle has finally become a big utility – slow, bureaucratic, over-priced and loaded with average senior leaders and middle managers. The company is now characterized by zero creativity; constant re-orgs with no benefit to the employee/customer/shareholder; buddy-buddy management; limited growth opportunities for ethical front-line employees and individual contributors. Crown Castle is like a battleship – They couldn’t turn around quickly if the company’s life depended on it. Employees get promoted based on who they suck up to or sellout to. Lastly, don’t speak up or try to make any positive changes, you will only get your hand slapped by management and moved to the back of the line.

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  6. Helpful (1)

    "Amazing Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Performance in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crown Castle full-time for more than a year

    Pros

    Great benefits, solid culture, caring co-workers, great product at the right time.

    Cons

    Lots of organization change recently

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  7. Helpful (2)

    "Crown Castle Jobs"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Associate Project Manager in Canonsburg, PA
    Recommends
    Approves of CEO

    I have been working at Crown Castle full-time for more than 3 years

    Pros

    Opportunity, Salary, Training, Growth, Benefits, Work/Life balance.

    Cons

    If you arent self motivated, you can get left behind.

  8. Helpful (3)

    "Great company to work for."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Analyst in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crown Castle full-time for more than 3 years

    Pros

    I love working here, you are not overworked or bored. I don't feel stressed out coming into work and work load always feels manageable. If there is an IT problem this company is very quick to fix it. They value me and want the best for my career and want me to get promoted if I deserve it. We receive a bonus annually, good economy or not. The pay is competitive and your salary will go up yearly. I am never here past 6. Health benefits are amazing! There is no drama, it seems to get nipped in the bud quick. Amazing CEO who genuinely cares about us. I met him and he is so down to earth and very personable.

    Cons

    The only cons I can think of is probably management training. There is not enough training for managers, and I don't mean pointless videos. I am talking about how to manage a team and be fair. I think the expectation can get very high and I think its reasonable but I don't want to find out what happens if they are not met.

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  9. Helpful (2)

    "Employee Focused"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Engineer 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Crown Castle full-time for less than a year

    Pros

    -Solid CEO who genuinely cares about employees -transparent management team -industry leading 401K program -solid medical benefits -annual raises -office snacks -sound business model

    Cons

    Tower side of the business still learning the fiber/lit network side of the business needs to attain more fiber network either through acquisition or taking on unfavorable deals in order to grow network in metro areas/secondary markets

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  10. Helpful (1)

    "Great work environment with great co-workers."

    5.0
     
    Recommends

    I have been working at Crown Castle

    Pros

    I like the company mission

    Cons

    Not much to complain about in my area

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Found 360 reviews