Debenhams Reviews

Updated 11 May 2021

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3.4
50%
Recommend to a Friend
45%
Approve of CEO
Debenhams CEO Sergio Bucher
Sergio Bucher
563 Ratings
Pros
Cons
  • "A big focus on selling the Debenhams Credit Card(in 166 reviews)

  • "Low wage for under 21s minimum wage of(in 66 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "debenhams is great place to work and healthy environment"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Sales Advisor in New Delhi
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Debenhams full-time for more than a year

    Pros

    flexible timing, best care of internal customers, incentive scheme and many more reason to work with D... and senior supports and guideness

    Cons

    shut down from Ambi mall Gurgaon and Select city saket

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  2. "Amazing place to work"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Chennai
    Doesn't Recommend
    Neutral Outlook

    I have been working at Debenhams full-time for more than 3 years

    Pros

    Friendly, Good place for learning

    Cons

    workpressure ,No process, policy keep on changing


  3. "Not surprised it’s struggling"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant in Dublin, Dublin
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Debenhams full-time for more than a year

    Pros

    Other staff Nothing else really

    Cons

    Cliques formed with managers and staff resulting in unfair treatment. Holidays refused despite plenty of notice and other members of staff not being off. Ridiculous rules re sickness and time off Hours changing constantly, had hours change four times in one day Management not taken into account other life commitments etc college, life in general Too much expected from too little staff Not enough staff No support from union despite being a closed shop Staff lifts not working, resulting in stock issues Tills, Kiosk never work properly Too much focus on KPI targets Junior staff with keys, not trustworthy Too many management changes Facilities unclean Insufficient pest control Staff moral low Store manager needed a lesson in how to speak to people, rude, ignorant and no respect for staff Too many managers in office who won’t come to help staff when needed. Pawned off to deal with issues below their level. Health and Safety in a shambles, fell off a ladder, no report done, another time hit my head on bars not stored correctly and was told I couldn’t got home because we were that short staffed Caused issues after employment had seized, treated with legal action over a mistake they had made re payment

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  4. "Best job I’ve ever had"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Adviser in Exeter, England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Debenhams part-time for less than a year

    Pros

    I honestly love working at Debenhams! Everyone was so welcoming when I joined and I’ve never felt this kind of acceptance from every staff member.

    Cons

    There are no cons to working at debenhams!

  5. "Good"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Fragrance account manager in Sunderland, North East England, England, England
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Debenhams part-time

    Pros

    Good company to work for

    Cons

    Unpaid breaks and you have to take 90mins when you work a full day so in store for 9 hours paid for 7.5 hours .

  6. "Friendly place to work nice colleagues"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Clerical & Administrative in Manchester, England, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Debenhams full-time

    Pros

    Flexible hours and extra holidays incentives

    Cons

    Good to work for good perks and salary

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  7. "Good place to work"

    4.0
    Former Employee - Sales Advisor 

    I worked at Debenhams part-time

    Pros

    Overtime was available Good team

    Cons

    Demanding at times Dealing with difficult customers

  8. "Fair company with good progression."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Loss Prevention Officer in Hastings, England, England
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Debenhams full-time

    Pros

    - Staff Discount of 20/25% - Streamlined management/area management to make everything accessible - HR very good - "Family feel" to stores - Lots of overtime opportunities - Good working hours at store level

    Cons

    - Old/damaged equipment for certain roles in store - Lack of maintenence for external appearance - Constantly breakdown of staff facilities, often fixed at a basic level instead of replaced when it's clearly needed. - Staff areas are well kept but furniture is old and tatty, lockers are 20+ years old

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  9. "Great job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Sales Advisor in Norwich, England, England
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Debenhams full-time for more than 8 years

    Pros

    Great collegues. Relatively easy job.

    Cons

    Long hours and sometimes customers could be moody.

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  10. "Happy to work here"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Part-time Sales Advisor in Bath, England, England
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Debenhams part-time for more than 10 years

    Pros

    Lovely staff, lovely customers. Sad that it has to close.

    Cons

    Shifts vary each week so hard to make plans outside work. Holidays hard to book as only 2 can be off at once.

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Viewing 1 - 10 of 2,466 Reviews

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