Dell Technologies Senior Escalation Engineer Reviews

Updated 6 Aug 2020

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4.0
99%
Recommend to a Friend
100%
Approve of CEO
Dell Technologies Chairman and CEO Michael S. Dell
Michael S. Dell
5 Ratings
  1. "Technical or non technical jobs"

    5.0
    Current Employee - Escalation Manager in Bangalore
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dell Technologies full-time for more than 8 years

    Pros

    Best place to have fun n work at the same time. U enjoy every day

    Cons

    None Till now will share in case of any

  2. "Excellent place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Global Escalations Engineer in New Delhi
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dell Technologies full-time for more than 3 years

    Pros

    You hold the torch of technology and lead the world, that is where Dell tech squad comes in to guide the world of endless opportunities. It really feels like god of tech and leading the world with leading tech gian.

    Cons

    Less pay for hardships even though company is earning hell lot money

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  3. "Good"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Escalation Engineer in Bangalore
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dell Technologies full-time for less than a year

    Pros

    1) Good benefits 2) atmosphere 3)employee support 4) entertainment 5) great

    Cons

    not much..everything seems good..no complains

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  4. "Great place to work and grow"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Clint Technical Support Senior Specialist, (Global Escalation Management) in Bangalore
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dell Technologies full-time for more than 5 years

    Pros

    No two days are the same at Dell, be prepared for challenges.

    Cons

    I worked for 6 yrs at Dell and didn't have any issues.

    Dell Technologies Response

    November 14, 2017candidate and employee experience team

    It has been a pleasure to have you at Dell for more than 6 years. Wishing you a prosperous career.

  5. "Good"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Escalation Engineer in Bangalore
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dell Technologies

    Pros

    Best place to work. Niche product to work and grow in your technical competency

    Cons

    Not sure of benefits due to merger. What I hear current benefit won't change after merger

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    Dell Technologies Response

    August 29, 2017candidate and employee experience team

    Thank you reviewing us.

  6. Helpful (1)

    "Horrible center and horrible team . Sustaining engineering team ."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Sustaining Engineering - Escalation in Bangalore
    Doesn't Recommend
    Negative Outlook

    I worked at Dell Technologies

    Pros

    nothing to praise . its like hell

    Cons

    Out of all of my experiences in the IT industry , my worst experience has been with DELL . I have not seen such an un-organised and almost non existing work culture in my life . People are so non cooperative and will try to pull down each other . People have un realistic expectations and will not provide you any resources to fulfill them . A request to all my my friends to think hundred times before joining this organization ... According to them , the best place to train their people is google or youtube . Almost nill skill enhancement program . Almost nill knowledge sharing among people . I am specifically mentioning DELL R&D center and more precisely about DELL sustaining engineering team there . Racism rules there , and people listen only to the people belonging to their on state .

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    Dell Technologies Response

    September 30, 2016Candidate and Employee Experience Team

    It's unfortunate to hear this and we'll make sure to provide this to the leadership team in India. Thanks for taking time to provide your honest feedback.

  7. "Work Life"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Executive Escalation Specialist in Bangalore
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Dell Technologies full-time for more than 5 years

    Pros

    Good place to work with good Ethics

    Cons

    Slow Growth and low compensatory benefits

  8. Helpful (1)

    "Escalations Engineer I"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    Former Employee - Escalation Engineer in Madison, WI

    I worked at Dell Technologies full-time for more than 3 years

    Pros

    Was exposed to good practices and Agile methodology: rapid iterative development, continuous integration, source control, functional testing, various departments worked in close proximal space making it easy to get feedback. Laid back culture, but driven to deliver results.

    Cons

    Wasn't sure how to advance my career or explore other positions. Didn't felt like I fit the culture. They outsourced entire teams to other countries.

    Dell Technologies Response

    July 27, 2015Candidate and Employee Experience Team

    Thank you for your review of your experience working with Dell. This is great feedback with some actionable items we can specifically discuss with our executive team. Good luck to you!

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