Department of Family and Community Services, NSW Government Reviews | Glassdoor.co.in

Department of Family and Community Services, NSW Government Reviews

Updated 23 February 2019
24 reviews

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2.6
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Approve of CEO
Department of Family and Community Services, NSW Government Ministre Brad Hazzard
Brad Hazzard
9 Ratings

Employee Reviews

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  1. "Good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Child Protection Case Worker
    Former Employee - Child Protection Case Worker
    Recommends

    I worked at Department of Family and Community Services, NSW Government full-time (More than a year)

    Pros

    Good salary, lots of leave, staff training and professional development

    Cons

    High staff turnover, stressful, lack of good management, no work life balance

    Advice to Management

    Listen to your workers and take care of them


  2. "A workplace you can contribute to"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Department of Family and Community Services, NSW Government full-time

    Pros

    A diverse workforce with community and purpose. Opportunities to contribute to improving the organisation if you find yourself in the right team. The location in Ashfield is accessible and lively with good food, coffee and shopping.

    Cons

    A tenuous and sometimes fraught relationship with the overarching organisation of FACS. There are pockets of unhappy and underperforming areas which lack effective leadership. Very fragile ego's in the executive team can propel bad decisions.

    Advice to Management

    Put aside your ego and self interest in maintaining the status quo. Recognise that your employees are your greatest asset, not your competition.

  3. "Project Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Client Service Officer Specialist in Queanbeyan (Australia)
    Current Employee - Senior Client Service Officer Specialist in Queanbeyan (Australia)
    Recommends
    Positive Outlook

    I have been working at Department of Family and Community Services, NSW Government full-time (More than 3 years)

    Pros

    Rewarding and fulfilling employment opportunities exist

    Cons

    I have no comment to make

    Advice to Management

    Continue to provide exceptional leadership


  4. "Facs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Department of Family and Community Services, NSW Government full-time (More than 5 years)

    Pros

    Love contributing to something bigger than the mundane.

    Cons

    Like any employer, experience varies by line manager.


  5. "The blind leading the blind."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Department of Family and Community Services, NSW Government full-time (More than 10 years)

    Pros

    Nothing, nada, zip,zero and infinity thumbs down.

    Cons

    Lazy ineffective management and cronyism.

    Advice to Management

    Clear out the upper levels!


  6. "Enter at your own risk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Officer in Sydney (Australia)
    Current Employee - Project Officer in Sydney (Australia)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Department of Family and Community Services, NSW Government full-time (More than a year)

    Pros

    Flex leave, flexible work arrangements

    Cons

    Cronyism, misappropriation of tax payer dollars, negligence, bullying culture, lack of regard for clients, corruption, little to no care for staff

    Advice to Management

    Open your eyes and have a look at what is happening in your local CSCs... disgraceful


  7. "systems engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer in Liverpool (Australia)
    Former Employee - Systems Engineer in Liverpool (Australia)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Department of Family and Community Services, NSW Government full-time (More than 10 years)

    Pros

    downsizing, outsourcing, complex, needed, fairenough

    Cons

    nothing, nil, deja, vu, notalot

  8. Helpful (2)

    "Stay clear, sinking ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Human Resources Officer in Liverpool (Australia)
    Current Employee - Senior Human Resources Officer in Liverpool (Australia)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Department of Family and Community Services, NSW Government full-time (More than 10 years)

    Pros

    Every day I'm getting closer to retirement

    Cons

    * Head in sand approach by management - not interested in issues
    * Mgt don't engage with staff - us vs them attitude
    * staff incongruous to Mgt actions and plans
    * staff lack direction due to inability of Mgt to effectively and honestly convey path of business
    * lack of action on racism and bullying issues would indicate that Mgt
    a) don't care about it
    b) don't know how to handle it
    c) condone the activity
    * systems implemented without proper consultation with the end users eg OneSap, Child Story, Service Now - had led to inefficiencies and in some cases we have gone backwards
    * FACS provides little ground for enhancement or development of staff - little or no progression planning
    * staff performance not managed. Many people sit and stare at screens or internet all day with no repercussions
    * workload not distributed evenly
    * vast sums of money expended for little perceived result eg Mobility Pathway. Mgt never have released its cost or have many people were actually placed via the program - was it too embarrassing or was it such a disaster???
    * services outsourced eg SAP Support. Now all we get is bandaid fixes rather than real fixes. 
    Outsourced provider has no idea of implications of changes made - only creates more problems. 

    Advice to Management

    * Mgt need a complete clean out - have lower approval rating than last 2 PM's and they got sacked!!!
    * get rid of the boys club in Mgt
    * bring in Mgt that respect and engage with staff
    * eliminate the putrid culture that currently exists
    * change the perception that Mgt are all talk NO ACTION


  9. "Toxic culture with no accountability - worst place I've ever worked at bar none"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Unfortunately, there is nothing positive I can say about working at FACS.

    Cons

    I had the misfortune of working in IT department at FACS. In the short time I was there, it was the worst environment I've ever worked in. As a contractor, you're treated like a second class citizen, despite the skills and experience you bring. The culture is toxic and characterised by a lack of accountability, scapegoating and nepotism. The level of maturity is the lowest I've ever seen in 10+ years of contracting and staff are appointed to positions based on who they know, regardless of whether they have the skills and experience to do the job.

    Advice to Management

    Treat contractors with decency and respect the skills and experience they bring to a project environment. You have a track record of failure in the IT space, yet no one's prepared the ask the hard questions and critically look at the governance and management structure.


  10. Helpful (3)

    "Lacks direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Ashfield (Australia)
    Current Employee - Senior Business Analyst in Ashfield (Australia)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Department of Family and Community Services, NSW Government full-time (More than 8 years)

    Pros

    Fantastic staff to work with - greatest asset of the organization.
    Very good remuneration.
    Excellent and flexible working conditions and options.

    Cons

    Lack of direction and vision from senior management.
    Too many items are placed in the too hard basket too quickly.
    Bullying is prevalent with management seemingly reluctant to take any action.
    Issues are not addressed.
    Current PDP is a complete and utter waste of time - is a tick box exercise for managers.
    Although many systems have been upgraded over past 2 years connectivity and speed still are major issues.
    Staff are disengaged with management.
    Staff overworked. FACS has lost many experienced staff over last 12 months but workload hasn't diminished.

    Advice to Management

    You are supposed to be leaders - well then LEAD. Address difficult issues just don't ignore them - they won't go away.
    Engage more with staff. Hire more staff