The company culture tends to favor long-established ways of working and has limited openness to new ideas or process changes.
Training lacked structure and documentation, which made onboarding inconsistent and overly reliant on individual knowledge-holders.
There was no access to a 401(k) plan for a full year (even for rollovers), and no option for a Flexible Spending Account (FSA).
PTO follows a more traditional accrual model with limited flexibility.
Account management processes were highly manual and outdated, with no centralized system of record and significant duplication of effort.
Success metrics within the commercial team were unclear and often driven by subjective impressions rather than data - especially following the decision to discontinue the use of a CRM.