Discover Employee Reviews about "upper management"

Updated 24 Oct 2020

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4.0
77%
Recommend to a Friend
87%
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Discover CEO Roger Hochschild
Roger Hochschild
320 Ratings
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Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "upper management"

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  1. Helpful (2)

    "Great company if you are a complacent person"

    4.0
    Current Employee - Project Manager in Riverwoods, IL

    I have been working at Discover full-time

    Pros

    good benefits and work life balance

    Cons

    Very political and not diverse in upper management. Hiring bias is horrible.

  2. "DFS jobs"

    3.0
    Former Employee - Senior Collections Specialist in Salt Lake City, UT

    I worked at Discover full-time

    Pros

    Great benefits and lots of kind people.

    Cons

    Toxic workplace. Constant pressure to over-perform. High level negativity if not in top performers. Upper management picks and chooses favorites.


  3. "Decent starter job"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Specialist in Salt Lake City, UT
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Discover full-time for less than a year

    Pros

    Colleagues and the work environment are great, TL's and coaches are very supportive with what your goals are within the company. Training and trainers are supportive with your development. Everyone is and upbeat

    Cons

    Very high call volumes with very little time between calls to catch a breath, and some calls can be mentally draining. Upper management is questionable and there is not much communication between management and agents. When you ask for more learning opportunities, there is rarely a time where management will provide you with what you ask for.

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  4. Helpful (2)

    "Inconsistent and unreliable"

    3.0
    Former Employee - Card Member Assistant 

    I worked at Discover full-time for more than 3 years

    Pros

    The people create the best working atmosphere

    Cons

    Upper management lies to groups of employees providing wrong information. Constant change no consistency. Seems to not care about employees life outside of work does not like to accommodate to school hours

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  5. Helpful (3)

    "Great Company with benefits but upper management SUCKS!"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Loan Specialist in Phoenix, AZ
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Discover full-time for more than 5 years

    Pros

    Discover is a stable company to work for with good benefits when it comes to 401K, insurances, and PTO. The pay is decent, but they tend to cut back on incentives on certain departments and pay less compared to their competitors.

    Cons

    Upper management SUCKS! I’m talking about HQ people, we are all just a number to them and easily replaceable. Management on the floor (team leaders and coaches) tend to be nice and flexible with employees for the most part but they do not get the last word. Also, system issues are a regular thing and happen almost daily.

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  6. Helpful (6)

    "Upper Management does not have your back"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Leader in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Discover full-time for more than 10 years

    Pros

    PTO, flexibility of hours, location

    Cons

    HR and Upper management do not have Team Leaders backs. This company does not follower their values.

  7. Helpful (2)

    "Under paid and over worked- senior underwriter"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Discover full-time for less than a year

    Pros

    PTO time, ability to work from home

    Cons

    Production goals are unrealistic and far fetched. Created by upper management who only sees numbers and does not understand the role and the process time needed review a loan. The staff consists of JR underwriters, mid level underwriters and Senior underwriters. Mid level and Jr underwriters do not review complex loans such as self employed, fixed income or rental income. However, you are held to the same production goal. Thus, you WILL have to work OT in order to meet your production goals. At the end of the month, they will hold you accountable for small mistakes such as spelling errors or a mistype of an account number, which will impact your overall rating. (Which is used for reviews and end of year raises) Salary is very low in comparison to other companies.

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  8. Helpful (2)

    "Great Customer Focus"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Riverwoods, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Discover full-time for more than 8 years

    Pros

    Overall Discover offers terrific benefits and has an outstanding drive to provide customer service to cardmembers and merchants.

    Cons

    Lack of agreement within certain departments on how to prioritize business goals and how to execute them. Upper management is communicating that decisions need to be pushed to lower management levels, yet the reality is that the work environment is increasingly becoming more micromanaged.

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  9. Helpful (16)

    "Beware of Spotty Leadership"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Associate in Riverwoods, IL
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Discover full-time for more than a year

    Pros

    Benefits are excellent, and base salary, while not as high as some other finance companies, is fair. Bonus structure and raises are also fairly decent. You have the opportunity to learn a lot at Discover from some very smart people. I'd highly recommend it as a place to get solid corporate work experience before moving on elsewhere.

    Cons

    1. Recent rounds of layoffs as part of department restructures exposed leaders that aren't making decisions based on actual job function or performance, but personal relationships or agendas. This isn't the way to keep morale high. A lot of people feel the place has become toxic due to the reorgs happening across the enterprise and are looking to get out. 2. There is a huge bloat of middle and upper management. Too many Directors, specifically, who are largely incompetent or not at all useful, and instead just trying to figure out who and how to get promoted to VP. It's an additional layer between Senior Manager and VP that is largely useless if all the Directors care about is getting ahead, and not the actual functions of each team. 3. Goals are very ill-defined here. You spend months and months forming goals and projections only to abandon them for the next shiny object that pops up. There's surprisingly little strategic thinking among the higher ups here. It's all about reacting to the latest fire or hot topic and not at all about executing a cohesive strategy. 4. Work from home benefits are about to go away due to the new CEO hating it, so if you're counting on that and hate commuting to the suburbs, I'd recommend finding a different place to work. 5. DMS is really ineffective. It creates more meetings and wastes time trying to brainstorm on initiatives that ultimately never get executed.

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  10. "Great Place to Grow"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Account Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Discover full-time for more than a year

    Pros

    Great work environment, lots of opportunities to develop professional skills

    Cons

    Poor communication at times, upper management will hardly know your name, some decisions are not explained, you will often feel like just a number

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