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Dollar Bank Branch Manager Reviews

Updated 1 Aug 2019

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2.4
46%
Recommend to a Friend
75%
Approve of CEO
Dollar Bank President and CEO James J. McQuade
James J. McQuade
6 Ratings
  1. Helpful (3)

    "Great place to work with some caveats. Noticeable changes for the better."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Branch Manager in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dollar Bank full-time for less than a year

    Pros

    Work Life Balance Customer Focus Team Atmosphere Regionals are easy to communicate with and talk to. Contests and camaraderie are something that our whole team looks forward to! Overall I have enjoyed my time thus far at Dollar Bank. 401k better than anywhere I have worked in years.

    Cons

    Pay is lower than the industry standard. However for a good work/life balance ill trade a few grand for reasonable goals and seeing my family. Technology is antiquated though major changes are happening so this is a bit neutral.

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  2. Helpful (7)

    "A ton of sales pressure and horrible upper management"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Branch Manager in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dollar Bank full-time for more than a year

    Pros

    Not a darn thing. Horrible culture and below average pay.

    Cons

    Horrible salary. Unachievable sales goals. Regional management says they have your back but they don't. A lot of people here seem totally fake. At assistant managers meetings you are told one thing and then expected to do something else. The only way to move up in this company is to suck up. I was told when I was hired that as long as you give your best effort, everything will be ok even if you don't hit your numbers. Nothing could be further from the truth. You are coached to hit numbers, not to have the correct behaviors. As a woman of color, I constantly feel discriminated against by regional management. I don't think they take their jobs seriously. Please avoid Dollar Bank at all costs! It is a horrible place to work with below average salaries and horrible sales pressure. You would be better off at PNC or Citizens. At least you are compensated for your efforts there.

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  3. Helpful (9)

    "If you love sales pressure, this is the place for you."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Branch Manager in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Dollar Bank full-time for more than 5 years

    Pros

    Nothing anymore. Turning into a smaller Wells Fargo.

    Cons

    Focus shifted from providing great customer service to just hitting the sales goals. Not compensated well. Around $10,000 lower than other banks. Technology was just upgraded but is still in the early 2000's. Online banking is horrible. I am ashamed to show our technology to our customers. Not a lot of room for advancement. If you ask about transferring to another department, it is decided that you are not engaged and you are told to decide if you really want to work there anymore. Company is trying to convert its classification to a mutual holding company so they can acquire other banks and grow bigger. Employees were told to lie to customers to tell them it's necessary so fees stay low and deposit rates go up. It's all a sham. Salary is below average for the industry. Everyone is given 2.5% raises and expected to be happy. In reality, this is just a cost of living adjustment. Managers have bonus capability, but it's not realistic for all branches unless you want to do unethical things. I feel like I lost the last few years of my life. I would not recommend.

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  4. Helpful (1)

    "It was okay"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Branch Manager in Cleveland, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Dollar Bank full-time for more than 10 years

    Pros

    The people and culture were fantastic, good benefits and plenty of time off. Good work life balance. Not a lot of turnover

    Cons

    Dedication to.old values seemed to.diminish as the years rolled by. More emphasis on sales versus service. Became like all other banks.

  5. Helpful (6)

    "Management"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Branch Manager in Pittsburgh, PA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Dollar Bank full-time for more than 8 years

    Pros

    Small bank everyone knows everyone else. Has little else to offer unless you just want a job. Many employees have been in the same position for decades.

    Cons

    No room for advancement. If you are a woman or a minority, forget it. Also they preach customer service but take advantage of people at every opportunity.

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  6. Helpful (3)

    "A second rate bank."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Branch Manager in Cleveland, OH
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Dollar Bank full-time for more than 3 years

    Pros

    Unless you have been employed there for 10 or more years there are no pros. Made many friends and there are some great workers.

    Cons

    Got rid of pension. Claim to be customer service oriented but it's all about the sales. In two years branch was never fully staffed. Management plays favorites. Different rules for different employees. HR is unprofessional.

  7. Helpful (5)

    "Less money more problems ...."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Branch Manager 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Dollar Bank full-time

    Pros

    Training is ok. Company events are fun. employees are great people. Laid back. Gym reimbursement. Branch Support is good, if they like you.

    Cons

    Challenging to move up internally. If you do get promoted you're paid significantly less than someone with less experience externally... Which causes massive turnover. A lot of unnecessary paperwork. Pay is SO LOW compared to other banks and companies its worth getting the experience and leaving. Pension is frozen. Upper management need to start investing more in the younger employees rather than catering to the people retiring in the next 5 years. Very old minded. No set amount of sick days or personal days.... Upper Management gets bonuses that are ridiculously high. Doesn't add up. You have to do a lot of kissing butt to get anywhere in this place. If one upper management person doesn't like you.... Goodluck with your career. Very political. If you're a woman..... GOODLUCK.

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  8. Helpful (2)

    "Work Environment"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Branch Manager in Pittsburgh, PA
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Dollar Bank full-time for more than 10 years

    Pros

    Great training program, Coaching to meet potential, Advancement opportunities, Customer service focus, Benefits

    Cons

    Relatively low pay, Extended hours at some branch offices, Employee turnover,

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  9. Helpful (7)

    "Since "1855" Still like "1855""

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Branch Manager in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dollar Bank full-time for more than 5 years

    Pros

    Great employees. Training program is perfect for someone who wants to learn banking.

    Cons

    Leadership not so great. The main problem is that the leadership team runs like an "old boys club" Need to get with the times and realize banking isn't like it used to be in 1855. Just isn't going to get any better if top of the house leadership doesn't change. When you are a community bank you should have local decision making capabilities with local leadership who UNDERSTANDS the markets we serve. Every business decision is made in Pittsburgh from Business Lending Decisions to Marketing Strategies. It would help if leadership would take the time to listen to feedback from their employees and recognize them every now and then for their hard work and efforts. Compensation needs review as they are losing great employees to competitors who can afford them. Great place to start a banking career but tenured, qualified, successful bankers should look for employment elsewhere.

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  10. Helpful (1)

    "Good Place to Start a Successful Career"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Branch Manager 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Dollar Bank full-time for more than 5 years

    Pros

    Upper Management is hands off if you do your job. You are given a territory and given complete control of how you handle your branch. Help is given when asked and your immediate supervisors are quick to respond. The company is mutual so the products sell themselves.

    Cons

    Managers are forced into a dog and pony once a month so senior management can get our "ideas" when really they don't follow through with any of them. The bank is about five years behind when it comes to technology and innovative. I find upper management gets upset regularly with the branches but with turnover so high they quickly forget and move on the next issue.

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Found 11 reviews