Dollar Bank Customer Service Associate Reviews | Glassdoor.co.in

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Dollar Bank Customer Service Associate Reviews

Updated 9 Mar 2016

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4.0
StarStarStarStarStar
100%
Recommend to a Friend
Dollar Bank CEO James J. McQuade
James J. McQuade
0 Ratings
  1. Helpful (3)

    "Great work environment, less than ideal salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Pittsburgh, PA
    Recommends
    Positive Outlook

    I worked at Dollar Bank full-time for more than a year

    Pros

    The training and support are extensive. The managers and back offices want you to be knowledgeable and successful. If I had a question, someone would find the answer. Dollar Bank always had my back. They want you to meet goals, but your job security doesn't depend on pushing naive old people into opening accounts they don't need. Dollar Bank says they put customer service first, and this is entirely true.

    Cons

    The only two significant drawbacks were the hours and the pay. When I was hired, I was promised two Saturdays off a month, and that almost never happened. I believe I had a streak of ten Saturdays I worked in a row. The pay, although not dependent on commission, is not enough compensation for the responsibilities you are likely to have.

    Advice to Management

    Honestly, the most important thing management could do to draw in and keep good employees is show their appreciation with higher salaries.

    Dollar Bank2016-03-10
  2. Helpful (1)

    "Great training, coworkers, benefits and upper management. Pay is just not there."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Associate in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dollar Bank

    Pros

    Strong benefits whether it is tuition reimbursement to medical. Great work environment and great people.

    Cons

    Pay is overall low compared to other banks In area.

    Advice to Management

    Keep doing what you are doing

    Dollar Bank2015-03-09
Found 2 reviews