Dollar Bank Customer Service Reviews

Updated 21 Jan 2020

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3.5
51%
Recommend to a Friend
55%
Approve of CEO
Dollar Bank President and CEO James J. McQuade
James J. McQuade
6 Ratings
  1. Helpful (1)

    "Great"

    5.0
    Current Employee - Customer Service Representative 

    I have been working at Dollar Bank full-time

    Pros

    Great place to work at!

    Cons

    There are no cons to working here

  2. Helpful (1)

    "Great Company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Specialist Supervisor 

    I worked at Dollar Bank full-time

    Pros

    I enjoyed my time with dollar bank.

    Cons

    The pay was very low. Moving up in the company can be difficult.


  3. Helpful (1)

    "Lots of Nope"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in Pittsburgh, PA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Dollar Bank full-time for less than a year

    Pros

    fully vested in 401k 1st day

    Cons

    weird schedule looks like a computer generated it

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  4. Helpful (1)

    "Feel at home"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dollar Bank full-time for more than 5 years

    Pros

    It is nice working for a company that appreciates your efforts. Very thorough training program conducted by knowledgeable trainers. Upper management is very approachable; they take an interest in you as a person, not just an employee. Excellent back office support. Promote from within. Several social events each year. Improved vacation policy and 401k program in last year. Benefits include vacation and sick days, health, dental, vision, matching 401k, tuition reimbursement.

    Cons

    No place is perfect, but no issues that workers everywhere don't complain about!

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  5. Helpful (6)

    "Slave Drivers! AVOID AT ALL COSTS!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dollar Bank full-time for more than 3 years

    Pros

    If you don't mind the constant berating and Stockholm Syndrome, they sometimes buy lunch.

    Cons

    Essentially everything. Regional Management does not care about customer care or staff success, only making sure they are in the office as little as possible and going on vacation half the year. Promotions are based upon a scale of who smooches the corporate behind the best. You are not allowed to have opinions, and god forbid you have an emergency- they will probably fire you. If you enjoy sanity and respect, I suggest you stay as far away from this place as humanly possible.

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  6. "Great experience and instruction in a variety of areas allowing for full customer service"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dollar Bank full-time for more than a year

    Pros

    Variety in hours and positive team atmosphere to encourage growth and development personally and in career

    Cons

    High turnover and busy atmosphere. In general there is always more to get done.

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  7. Helpful (1)

    "Not pushed to sell, so less pay"

    4.0
    Current Employee - Customer Service Specialist in Greensburg, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dollar Bank full-time for more than a year

    Pros

    Great environment. Not pushed to sell. Nice hours - bank closes at five. The customers are mostly very nice and have been with the bank for a long time.

    Cons

    No commission. Do not receive pay raises often. There really aren't that many cons - I enjoy my job most of the time.

  8. Helpful (1)

    "Customer Service"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Representative in Massillon, OH
    Approves of CEO

    I worked at Dollar Bank for less than a year

    Pros

    Good work hours, with weekends off

    Cons

    Management wasn't very respectful at least at my office

  9. Helpful (2)

    "customer service specialist"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Dollar Bank full-time for more than 3 years

    Pros

    No pressure to meet your sales goals.

    Cons

    Pay is terrible, it starts at low 20k and doesn't get much higher. Technology is extremely outdated.

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  10. Helpful (3)

    "Great work environment, less than ideal salary"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Pittsburgh, PA
    Recommends
    Positive Outlook

    I worked at Dollar Bank full-time for more than a year

    Pros

    The training and support are extensive. The managers and back offices want you to be knowledgeable and successful. If I had a question, someone would find the answer. Dollar Bank always had my back. They want you to meet goals, but your job security doesn't depend on pushing naive old people into opening accounts they don't need. Dollar Bank says they put customer service first, and this is entirely true.

    Cons

    The only two significant drawbacks were the hours and the pay. When I was hired, I was promised two Saturdays off a month, and that almost never happened. I believe I had a streak of ten Saturdays I worked in a row. The pay, although not dependent on commission, is not enough compensation for the responsibilities you are likely to have.

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Found 25 reviews