Dollar Bank Customer Service Specialist Reviews

Updated 4 Jul 2019

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3.8
84%
Recommend to a Friend
100%
Approve of CEO
Dollar Bank President and CEO James J. McQuade
James J. McQuade
2 Ratings
  1. Helpful (1)

    "Great Company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Specialist Supervisor 

    I worked at Dollar Bank full-time

    Pros

    I enjoyed my time with dollar bank.

    Cons

    The pay was very low. Moving up in the company can be difficult.

  2. "Great experience and instruction in a variety of areas allowing for full customer service"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dollar Bank full-time for more than a year

    Pros

    Variety in hours and positive team atmosphere to encourage growth and development personally and in career

    Cons

    High turnover and busy atmosphere. In general there is always more to get done.

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  3. Helpful (1)

    "Not pushed to sell, so less pay"

    4.0
    Current Employee - Customer Service Specialist in Greensburg, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dollar Bank full-time for more than a year

    Pros

    Great environment. Not pushed to sell. Nice hours - bank closes at five. The customers are mostly very nice and have been with the bank for a long time.

    Cons

    No commission. Do not receive pay raises often. There really aren't that many cons - I enjoy my job most of the time.

  4. Helpful (2)

    "customer service specialist"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Dollar Bank full-time for more than 3 years

    Pros

    No pressure to meet your sales goals.

    Cons

    Pay is terrible, it starts at low 20k and doesn't get much higher. Technology is extremely outdated.

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