Domestic & General Group Reviews | Glassdoor.co.in

Domestic & General Group Reviews

Updated 18 February 2019
252 reviews

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3.1
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Domestic & General Group CEO Ian Mason
Ian Mason
85 Ratings

Employee Reviews

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Pros
  • "There is a sense of cameraderie between employees and most team leaders are very easy to get along with" (in 23 reviews)

  • "Great company to work for, great people, progression and training" (in 16 reviews)

Cons
  • "But the main one is the management and team leaders" (in 26 reviews)

  • "Career progression is limited due to he size of the organisation, but D&G does make up for this through offering variety within roles" (in 13 reviews)

More Pros and Cons

  1. "Excelleny Company to work for with great development opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Nottingham, England (UK)
    Current Employee - Operations Manager in Nottingham, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Domestic & General Group full-time (More than 3 years)

    Pros

    Domestic and General really cares about its people and its customers. They offer opportunities for people with talent to grow and progress as people. There are numerous examples of people who work within the contact centres that have developed from a front line agent and into management.

    Cons

    Domestic and General are really working on making work an engaging and fun place to work. 2 of the contact centres have undergone significant investment help improve the look and feel of the sites. This is still a work in progress, but the plans in place will really help elevate the facilities and engagement of its people

    Advice to Management

    Continue to invest in talent


  2. "It's getting better but still work to do"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Brighton, England (UK)
    Current Employee - Anonymous Employee in Brighton, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    D&G are alway willing to look at ways to improve, and they have undertaken huge transformation of their products and sales techniques which is great.
    Great salary for contact centre agents.
    Good opportunities to develop if you have a can-do attitude and can prove yourself.
    Lots of great, passionate people, especially in the call centre - everyone wants to help each other out and the One Team value really comes to life in this part of the business
    Local discounts on food are excellent, the free insurance plan is a great benefit, and discounts are available on additional plans too.

    Cons

    There's always promise of change but the stuff that impacts the employees never seems to, which makes it feel like you're being paid lip service and the senior leadership don't really want to change.
    Some salaries aren't competitive such as team leader, so we don't attract the high quality people we need in their kind of roles.
    D&G want people to embrace the company values but nothing happens if people don't so they lose their impact as some employees, including some senior level ones, get away with treating other people poorly instead of taking accountability for their own failings.

    Advice to Management

    Review salaries for non agent roles, look at similar jobs in other organizations and make yourself competitive, until things change on a cultural level, better pay is your only lever to keep talent.

  3. "D&G Nottingham"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Agent in Nottingham, England (UK)
    Current Employee - Sales Agent in Nottingham, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Domestic & General Group full-time (More than a year)

    Pros

    I like the people I work with. My manager gives me loads of support. OM are making a difference and you can really feel change with the new site manger. Get good training to help meet targets. QA is much better and new commission means I make more money and its fairer

    Cons

    Shift patterns are rubbish. I can't arrange my life because always having to work different hours and days

    Advice to Management

    Get fixed shift patterns so people can plan their lifes.


  4. "Great Management, Decent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Sales Representative (Whirlpool) in Nottingham, England (UK)
    Former Employee - Customer Sales Representative (Whirlpool) in Nottingham, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Domestic & General Group full-time (Less than a year)

    Pros

    The management are fantastic (in Nottingham at least).
    The people on Whirlpool are great to work with.
    The benefits are good such as healthcare, cycle to work, pension scheme etc.

    Cons

    The hours are all over the place.
    The people in other departments can sometimes be rude and unhelpful.
    Not much communication for senior sections of the company.

    Advice to Management

    Sort out other areas of the business such as Reso, and PR as many of the cannot be bothered to help and it gets to the point where agents spend ages trying to sort a customers problem that isn’t there job purely because other departments are unhelpful. Also, sort out the relationship with Hotpoint as they are absolutely abysmal.


  5. "Domestic and General"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Domestic & General Group full-time

    Pros

    - Good base salary compared to similar roles at other companies

    Cons

    - Uncapped commission was taken away and replaced with a ‘bonus’ for hitting targets which is peanuts in comparison, despite the increased basic wage.


  6. "good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Business Analyst
    Former Employee - Business Analyst

    I worked at Domestic & General Group full-time (More than 5 years)

    Pros

    good company but no progress at all

    Cons

    no progress especially at the lower level


  7. Helpful (2)

    "Okay for the short run"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Full Time Staff in Wimbledon, England (UK)
    Former Employee - Full Time Staff in Wimbledon, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Domestic & General Group full-time (More than 5 years)

    Pros

    Wimbledon office location is good.
    Free coffee/tea. Fruits once a week
    Decent local discounts
    Some talented people who are interested in working towards propelling the business forward, but mostly they get sidelined or move on to other roles/companies.

    Cons

    Management pretends to listen to your concerns, but then nothing happens
    Understaffed, especially in Staff functions like Legal, HR, Procurement and Finance. This is due to high-turnover.
    Low pay and pay rise is minuscule. Bonuses are rarely what they are promised.
    Employee turnover much higher than industry and you come to know why
    Poor planning of IT infrastructure
    Blame culture - departments are busy pointing fingers, rather than finding a common solution. Higher management turns a blind eye to this.
    Many departments work in isolation, unwilling to work with other departments to protect their budgets.

    Advice to Management

    Invest time & resources in areas which are lacking. High turnover is not going to get resolved unless the culture of the organisation is changed.

  8. "Domestic and general Nottingham branch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Domestic & General Group full-time

    Pros

    Nice friendly colleagues, decent pay and breaks

    Cons

    Work until 11 pm, micromanaged so always have to be on your toes. Never know when the next meeting will be

    Advice to Management

    Give more opportunities for staff to develop.


  9. Helpful (1)

    "Good pay, bad ethics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Domestic & General Group full-time

    Pros

    -Great salary and bonus schemes

    Cons

    -Treat you like children, micro-managing at every level
    -Only care about stats, not quality of calls

    Advice to Management

    Quality over quantity, not that it matters as AI will take over call centre jobs in the next 10 years anyway


  10. "Good Money if you're prepared to risk Health"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Domestic & General Group full-time

    Pros

    Free fruit, healthcare, pension, discounts in nearby stores and overall good benefits package
    Comprehensive training and on-boarding with down-to-earth people
    Learning on the job and applying training, sharing best practices encouraged

    Cons

    They will pay you well, but always look for reasons to part pay you
    High-stress environment, not for the faint of heart
    The processes around health and general well-being are convoluted and long
    Inter-departmental communication problems and assumptions leading to errors are a common occurrence

    Advice to Management

    Continue to try finding a balanced approach, keep having dialogue with those on the lines as well as those in the back-end.