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Ellucian Help Desk Technician Reviews

Updated 14 Oct 2019

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Ellucian Vice President and Country Head, India Rishi Nayar
Rishi Nayar
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  1. "Great place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Help Desk Technician in Lake Mary, FL
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Ellucian for less than a year

    Pros

    Great work environment, very friendly. Positive and helpful atmosphere

    Cons

    The new school training could be a little better

    Ellucian2019-10-14
  2. Helpful (8)

    "Be Prepared for a High Turn-Over Rate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Help Desk Support Technician in Lake Mary, FL
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Ellucian full-time for less than a year

    Pros

    Learn a lot in a short period of time. Most of the Team Leads are helpful if you get confused or concerned about something.

    Cons

    Because it's easy to find replacement contractors, you can and will be let go without cause within a short timeframe. Hours will be dropped outside of peak season, which will be difficult to pay bills with.

    Continue reading
    Ellucian2018-11-13
  3. Helpful (2)

    "The worst Tier 1 Help Desk Technician postion in Orlando."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Tier I Help Desk Technician in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ellucian for less than a year

    Pros

    Not any real Pros for this company.

    Cons

    Training was suppose to be weeks and ended up beening less than one week. This company has the worst training and trainer I have ever seen. The manager and team leads are just as bad. There no forward mobility in the company. Full timers that worked there a long time are still making the same money as there did when they started as contractors. The work is seasonal for the contractors. So they are consonantly laying people. Think twice about working for this company.

    Continue reading
    Ellucian2017-05-17
  4. Helpful (7)

    "Tier 1 Help Desk Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tier I Help Desk Technician in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Ellucian full-time for more than 3 years

    Pros

    Friendly staff, business casual dress code, flexible vacation days.

    Cons

    Underpaid, management is not organized, job security.

    Continue reading
    Ellucian2016-12-09
  5. Helpful (9)

    "Company Sucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Help Desk Technician in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ellucian

    Pros

    Free soda...That's as good as it will get. Just goes downhill from there. some restaurants nearby. The company is just trash.

    Cons

    You get fat Bathrooms smell like crap The trainers their webpages they philosophy Business model you get dumber

    Continue reading
    Ellucian2016-06-23
  6. Helpful (10)

    "They will eat your soul at the helpdesk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Help Desk Technician in Rochester, NY
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Ellucian full-time for more than a year

    Pros

    Co-workers in misery with you.

    Cons

    Everything, inflexible hours and management. Soul sucking practices (forcing metrics and call times above customer needs). Tracking your every move, micromanagement is a huge problem here.

    Continue reading
    Ellucian2014-10-01
  7. Helpful (2)

    "High expectations but afraid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Help Desk Technician in Orlando, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Ellucian full-time for less than a year

    Pros

    dynamic environment in a company that take care of their employees

    Cons

    always afraid of been fired

    Continue reading
    Ellucian2014-09-05
  8. Helpful (4)

    "So So company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Help Desk Technician in Rochester, NY
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Ellucian full-time for more than a year

    Pros

    Fast Pace, Training, Schedule Shifts

    Cons

    Changing work hours. Pay, Short Lunches

    Continue reading
    Ellucian2012-10-19

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