Honest feedback - Senior Customer Support Specialist 12Go Asia Employee Review

Friendly team, positive atmosphere, good communication, competitive compensation, and nice benefits. The onboarding experience has been comfortable so far.

No serious cons so far.

The role provides valuable exposure to partner relationship management and business development. It offers the opportunity to work directly with hotel partners, understand market needs, and contribute to revenue growth. The position also encourages independence and continuous learning.

Some internal processes and partner tools can take time to fully understand in the beginning. More structured onboarding and clearer examples of partner use cases would help new team members become productive more quickly.