I'm Ready for Promotion! - Senior Training Manager AT&T Employee Review

2.0
12 Jun 2008
Recommend
CEO approval
Business outlook

Pros

I'm finding it really hard to think of any. Seems like contractors get treated better than career employees, and craft get a better deal than managers. It used to be advantageous to be an exempt manager, but the benefits keep getting cut, and the hours keep getting longer... You would think that a telecommunications company would be a leader in encouraging their employees to telecommute, especially with the gas prices these days, but that's the irony. It is nice to have a steady paycheck (as opposed to contracting, knowing that you'll be moving on in 18 months makes it really hard to plan for retirement).

Cons

Managers are "at will" employees, so they could let us go at any time. There is a tremendous amount of effort spent in "perception is everything" instead of actually producing something of value. Leadership is too busy looking at the matrix, and grinding the worker bees into the ground. Too many jobs have been sent overseas--good jobs that would be perfect for entry level high school grads, or college grads. All the perks and benefits are drying up. No more investing in employees. Tuition aid used to be substantial; now it's a joke. No time given for professional development, although the meta-message is that you train yourself to stay on your game. In regards to training, structure and vision are very disjointed. Best practices still haven't been established since the mergers. Won't invest in real professionals to work out bugs and roadblocks, just rely on incumbents to figure it out on their own, but those who go above and beyond, get no incentive, or promotion, just empty promises.

Explore other reviews about AT&T

5.0
23 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Enjoy the work and team

Cons

Very stressful work environment woth constant layoffs

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

319
avatar
AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
See reviews by: Helpful|Rating|Date|All