Future thinking company! - Sales Executive Alcidion Employee Review

5.0
14 Jul 2020
Recommend
CEO approval
Business outlook

Pros

-The company is building software solutions for the future state of healthcare so it's a very exciting place to work watching that unfold. -The leadership team not only are thinking ahead from a technology perspective for what the customers need, but they are also forward thinking around work/life balance, flexible working arrangements, and a supportive culture which has been particularly evident during the Covid pandemic. -The company is rapidly growing so there is a lot of scope for new roles and responsibilities.

Cons

-Some things are slow to get done due to old vs new processes being implemented, and finding the right people internally for a task can be difficult.

avatar
Alcidion Response
5y
Thank you for taking the time to write a review. We agree that Alcidion is an exciting place to be right now and we're glad you are enjoying flexible working arrangements. Thanks also for your comments on process, which we are continually working on improving.

Explore other reviews about Alcidion

5.0
9 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Quick hire, amazing communication and very fast turn around.

Cons

None so far, all is going well.

avatar
Alcidion Response
2y
Hello, thank you for your review. I did want to check however that you have given this review for the right company as Alcidion does not have any Administrative Assistant positions in any location and does not have operations in the US. PS - Yes our HR team is amazing!
1.0
10 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Hard to find anything. Maybe the wellbeing days? Believe me you need them.

Cons

Attrition. Attrition. Attrition. That’s the headline. And it’s getting worse. They blame the former MD for people leaving, but the truth is people followed her because she was a real leader. She was approachable, transparent, and created psychological safety. Since she left, the culture has deteriorated beyond recognition. What’s replaced her leadership is toxic empire-building and cliques. Decisions are made in closed circles, and if you're not in the inner ring, you're out of the loop, and often out of luck. The chosen few get flown to Australia while the rest of us are left picking up the slack, constantly judged by people who don’t understand the reality of the. The redundancies triggered the decline, but the real issue was how those of us who remained were treated, like we were disposable. Morale collapsed. The workload skyrocketed. Support disappeared. We were told to “keep going” while the organisation fell apart around us. Burnout isn’t just a risk here, it’s the norm. It’s expected. People are logging in at 5am or 10pm just to attend pointless meetings that serve no purpose beyond letting someone from the managment team repeat buzzwords. It’s exhausting. And completely unsustainable. To make things worse, the CEO is now personally involved in resource planning and the support desk. That’s not inspiring, it’s chaotic. When the top manager is micromanaging support tickets because they refuse to backfill critical roles, or trust the teams that are trying to remain loyal, it shows a complete failure of leadership. There’s no clear direction, no consistent communication, and no meaningful support. Just fear, confusion, and overwork. This isn’t the company people once loved. It’s become a revolving door of talent and a case study in how not to manage people. It’s a shame to watch what Alcidion UK has become.

avatar
Alcidion Response
11mo
Thank you for taking the time to share your feedback. While we respect the perspectives of former employees, we would like to clarify that several elements of this review are factually inaccurate. No employee with a tenure exceeding ten years has recently departed from Alcidion UK. Additionally, the claim that the CEO is managing support tickets is incorrect. During a recent leadership transition within the support function, senior leaders provided temporary oversight to ensure continuity of service and support for the team. This involvement was not operational in nature, but rather a reflection of our commitment to maintaining service standards during a period of change. We also want to acknowledge the concerns raised about working hours. Alcidion operates across multiple regions and time zones, and while flexibility may be required for certain roles to support collaboration, we are committed to ensuring that this is balanced and sustainable. All employees can work flexibly without a formal arrangement. This approach is designed to support employee wellbeing and autonomy, and we continue to review these practices to ensure they meet the needs of our teams. Whilst the global nature of the business requires flexibility, it also creates a fantastic opportunity for people to learn about global health systems, learn from innovation happening in other regions, and help the team develop knowledge and experience whilst continuing to serve our NHS customer base. We acknowledge that organisational transitions can be challenging, and we are actively working to strengthen communication and support our teams. Alcidion remains committed to fostering a culture of transparency, accountability and psychological safety across all regions.
See reviews by: Helpful|Rating|Date|All