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Thank you for sharing your experience with Augment Jobs. We appreciate your feedback and take it seriously as we continuously work to improve our platform and community.
We are truly sorry that you felt unsupported and that your expectations weren't met. Our goal is to create a collaborative and rewarding environment for all our coaches and freelancers. Transparency and open communication are core values we strive to uphold, and it’s clear that in your case, we fell short. We sincerely apologize for any frustration caused.
Regarding your feedback about client interactions, we understand how important it is to feel connected to meaningful work and have clear expectations from the start. We’ve taken your comments to heart and are actively working on implementing improvements, such as more personalized onboarding, regular check-ins, and clearer guidelines to ensure new coaches are set up for success.
In terms of account status changes, your feedback highlights the need for clearer communication before any action is taken. We’re reviewing our process to ensure every coach receives direct communication and context around decisions. Your recommendation to prioritize conversations over abrupt actions is well-taken, and we are making steps to ensure this doesn’t happen again.
We value your contributions to our community and would welcome the chance to connect with you directly to discuss your experience further and address any unresolved concerns. Your perspective is essential to us, and we are committed to building a supportive environment where everyone can thrive.
Thank you again for your time and insights—we wish you continued success in your career.
Warm regards,
The Augment Jobs Team
