Well, honestly there are many here right now:
1. Ignorant / Arrogant exec staff (founders need to get out of the way).
2. Lack of diversity. Feels like it’s 95% Indian. Clearly there has been a bias (by founders) to hiring Indian employees for all roles. This is never a good strategy. I also feel like culturally this group has a blind spot (never willing to admit that maybe they don’t know something. Not accountable for results, and say everything is good and fine).
3. Outrageously naive and uninformed business practices and processes. Sales Operations team in particular (all out of India) have no clue how to build a CRM, booking process or any process. It’s not even worth tinkering with but needs to be completely blown up (start from scratch). Need entirety new organization for infrastructure ownership to enable scale.
4. Nepotism. Many ‘“leaders” here are friends of founders or became friends of founders (by winning a big deal). This should not qualify for leadership. Rather it contributes to the overall problem of people being way over their skis and generally unqualified for the function they hold.
5. Benefits. Medical plan choice is slim (only three plans, none with HSA). FSA carrier is cheap. No perks to working in HQ. Rincon office is depressing. Expense policies are pretty stingy. No joy or pride to be felt in working here. Don’t feel like this is a special place.
6. IT / Infrastructure support. Be prepared for nothing to work for at least a month. Okta implementation done all wrong. You won’t be given any of the tools and apps that you need, but will have to go beg for them one by one (first getting your managers approval for each one individually- despite some being fairly obvious)), then hunting down each app owner individually to ask them to give it to you. IT generally ignores emails and when they do pop up, only have 30sec for you. So frustrating and disables productivity.
7. Resistance to change. As mentioned, there is pride and ignorance here. The old timers are resentful of new people who have been brought in and subvert progress.
