CarMax - Not a bad place to start, but don't stay too long. | Glassdoor.co.in
Pros
Cons
  • "Micromanagement on managers as well as employers; no work life balance" (in 100 reviews)

  • "long hours, 7 day a week operation" (in 125 reviews)

Employee Review

Employee Review

Helpful (11)

"Not a bad place to start, but don't stay too long."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Operations Manager in Dallas, TX (US)
Former Employee - Operations Manager in Dallas, TX (US)
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I worked at CarMax full-time (More than 10 years)

Pros

For an auto dealer, Carmax is not a terrible place to work. Decent compensation, stable work environment and high level of integrity towards it's customers. A new to the workforce manager will receive a comprehensive development plan and continuous training that can be applied to any future employment.

Cons

KMX, like many other companies used the economic downturn to shift it's business philosophy to an extreme profit-centric focus. The company has consistently added workload, reduced staffing, cut benefits (stocks), and reduced annual compensation increases to a small flat rate for all associates/manager regardless of performance.

Furthermore, it changed it's health care provider to aetna in 2012 and coverage went down, while rates went up. You also have to agree to yearly health screenings to get a "discount" on your rates. These screenings were occurring long before CVS garnered attention for the same practices.

KMX has also become very good at convincing employees how lucky they are to work there. This is achieved with an almost cult-like culture, where any objection or dissent is squashed. Most are scared to speak out due to running the risk of being perceived as not "bought in", which is a death sentence.

In conclusion, carmax has become a company of initiatives run by analysts. As a result the micro-management is at a level only seen in the most bloated of bureaucratic governments.

I'm giving it three stars due to the years I worked at the max when things were good.

Advice to Management

Folliard and the boys club may be making the company more money than ever, but you lost a culture when you ran Ligon out. We felt like we were part of something great and were building it together. Carmax has essentially turned into every other big corporation complete with double speak, backbiting within the ranks and a overconfident attitude.

Other Employee Reviews

Other Employee Reviews

  1. "Lots of opportunity for change and advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mechanical Associate in Phoenix, AZ (US)
    Current Employee - Mechanical Associate in Phoenix, AZ (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time (More than 8 years)

    Pros

    Large company benefits, ability to relocate, lots of opportunity for advancement and changing departments.

    Cons

    Corporate format and rules, very structured

    Advice to Management

    Great company with lots of opportunity.


  2. Helpful (22)

    "Unrealistic commission examples when hired, poor company culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Dallas, TX (US)
    Current Employee - Sales Consultant in Dallas, TX (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CarMax part-time (More than a year)

    Pros

    The company appears to be great to work for if you have a job in any level of management and fit in with the culture. Managers (both Sales, Business Office and Buyer dept.) appear to have great work life balance, excellent vacation availability and reasonable albeit lower than industry average pay.

    As a Sales Consultant the greatest benefit are your coworkers, if you're lucky enough to work in a location with a well functioning sales team.

    Cons

    As a Sales Consultant you are grossly underpaid compared to industry average, you spend a lot of time providing free appraisals where you only get paid if the customer sells the vehicle. If the car is used as a trade in, you only receive the commission for selling a car.

    As a part time employee you have to keep a close eye on your customer history as full time employees will often help them if/when you're not there. As a full time consultant expect to work a minimum of 60 hours a week to make something resembling a healthy annual income.

    Management is very inconsistent. Every Sales Manager have their own agenda and there's a strong level of favoritism happening at a consistent basis.

    It is close to impossible to advance within the company from the position of Sales Consultant unless you drink all of the Cool Aid and ask for some more.

    Managers will always point out something negative, even when providing what is supposed to be positive feedback. ("Good job, but here are all the things you could've done better")

    The Fortune 100 best companies results are a joke, there are annual, monthly meetings where you're coached on how you should think of and answer the questions.

    Advice to Management

    Be more consistent in the "enforcement" of rules and regulations, try to positively reinforce instead of consistently point out the negative. Set aside your personal opinion and act professional, treat everyone with the same level of respect.

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