So glad I left! - Claims Adjuster Chubb Employee Review

1.0
24 Aug 2018
Recommend
CEO approval
Business outlook

Pros

The adjusters in the claims department are hardworking great people who I really miss!

Cons

Used to be a great place to work. After the Ace merger, company has gone downhill fast. Employees are just a number, benefits cut, poor work life balance, micromanaging instead of supporting. GL claims work load is ridiculous! Nearly 200 pending and no support or encouragement by management. Adjusters have been told they could hire anyone off the street to do the job! The employees are completely stressed out and feel hopeless!

Explore other reviews about Chubb

5.0
8 Apr 2026
Recommend
CEO approval
Business outlook

Pros

It’s a good job, fairly easy

Cons

Fairly easy, kind of an insurance line cook

2.0
16 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Global reach, brand name/reputation, nice technology equipment and solid networking. Opportunity for internal mobility. Good 401k match.

Cons

Incredibly slow systems and stifling bureaucracy. Culture is overall relaxed but not very hospitable, which is likely both a symptom and cause of a high-turnover environment. Raises are well below inflation. Moral does not seem considerably high and the bureaucratic nature of work hinders development. All of these factors combined negatively impact motivation. Very little open discussion about marketplace trends and tedious processes make the role feel very administrative despite being more analytical at other firms who have improved their systems. The firm has done a great job of diversifying across product lines and geographies, but a very poor job of talent retention and upgrading systems, which are the long-term tailwinds that’ll put Chubb at the forefront of the industry.

3
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