Pros

CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced the expansion of its activities in India with a new office openingin Hyderabad. This expansion will support CGS’s growing list of global clients. Responsibilities • Customer relationship management • Technicalsupport • Email and chat support • Using citrix access for resolving customer queries • (Citrix acess → salesforce→ Escalation → dell remote assist → resolution

Cons

• Troubleshoot complicated hardware and software issues, and replicate customer environments and network problems in the lab. Manage critical customer issues and facilitate communication between customers, escalation, and engineering. and will provide root cause analysis and investigate and troubleshoot and will have direct communication with client's teams and will liaise closely with internal teams to reproduce and resolve issues. • dealing with the complicated issue and getting the resolution to customer within time