Dish Network has robbed me blind for two years. - Customer Service Representative II/Retention DISH Employee Review

1.0
19 Feb 2010
Recommend
CEO approval
Business outlook

Pros

My professional colleagues have been great to work with, and I also like the benefits package of free compensation for America's Top 120 without a contract.

Cons

Dish Network has a habit of demanding that your personal life revolve around the call center,and have radically changes in schedules at least once every other month. They will at times have mandatory overtime by working an additional 5 hours on your day off, but also will force employees to leave 1 to 2 hours into their shift. This week I have earned less than eight hours because they had mandatory LEPC (leave-early per call center), and I am considered a full-time employee. The company has a habit of changing business policy quite frequently resulting in a negative viewpoint from customers as well.

Explore other reviews about DISH

5.0
26 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Great and flexible work supported my growth through college

Cons

Honestly that the product we were selling wasn't the best value

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DISH Response
3mo
It is wonderful to hear that the flexibility of your role provided the support you needed to successfully navigate your growth through college. We take great pride in being a workplace that accommodates the educational pursuits of our team members, as we know how vital that balance is for long-term career development. While it is rewarding to hear about your personal success, we also appreciate your candid perspective regarding our product value and market positioning. We are constantly evaluating our competitive edge and exploring new ways to better serve both our core customers and emerging markets. Feedback like yours is essential as we strive to evolve and refine our approach to the business.
1.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Work from home is the only pro I can think of

Cons

They don’t provide any equipment aside from the computer itself. They mislead you during the interview and job description. You are paid according to price of product sold and close rate however it’s all inbound calls and you can not call back. The inbound calls are lousy, people who don’t even have a $1 on a card in order to do the eligibility check, or no card at all.. poor credit which leads to higher out of pocket costs. I think only a handful of times I couldn’t overcome the spousal objection or the just shopping objection. Those I will take responsibility for but if I’m getting calls from people who don’t have a card or don’t have a $ or don’t have the money to put down OR already have an account or is a mis-transfer or were passed along because the technicians have to make referrals even though the customer isn’t actually interested in the product yet the tech makes them still call.. that’s crap and it’s not real sales.

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