Underpaid and exhausting - Team Leader Entersoft Employee Review

Learning a lot. Sales admin

Many hours unpaid Limited employment

Punctual payments, private health insurance, and a hybrid work schedule (1 day remote). Additionally, they provide all the necessary equipment, like a laptop and phone, and they are very consistent with reimbursing travel expenses

​1. Management & Leadership Culture ​Outdated Management Style: Team leaders lack empathy and technical expertise, relying on an archaic model of authority and fear rather than modern coaching or leadership. ​Pervasive Micromanagement: A total lack of trust that stifles productivity and morale. ​Two-Speed Policy: Inconsistent application of the telecommuting policy, creating a sense of inequality among staff. ​2. Operational Failures & Project Management ​Catastrophic Project Sizing: Chronic inability to accurately estimate project scope leading to unrealistic deadlines and burnout. ​Lack of Structure: Severe disorganization and non-existent communication between departments, resulting in failed installations and delivery delays. ​Skill Shortage: A noticeable lack of experienced professionals to support and mentor younger team members. ​3. Broken Promises & KPI Manipulation ​"Moving the Goalposts": Initial agreements (e.g., company car) are not honored. Management uses their own planning failures (poor sizing) to produce skewed KPIs, which they then use as an excuse to withhold promised benefits. ​Consultants as Salespeople: Consultants are treated like sales agents, with an unhealthy obsession with daily billable hours and "hidden charges" to clients, rather than focusing on quality support and consulting. ​4. Client Impact ​Customer Dissatisfaction: High volume of complaints due to poor support, hidden fees, and constant delays in deliverables.