Disappointing Experience Through and Through - Technical Support Experlogix Employee Review

2.0
11 Jan 2023
Recommend
CEO approval
Business outlook

Pros

Exposure to a new tool. Pay was higher than expected.

Cons

For a tech company, they were seriously lacking technical knowledge beyond their own tool. Workflows are not streamlined. Tools that were being used, were not being used to the best of their abilities. No employee rosters to help IT set up systems specific to a role, which wasted a lot of time during onboarding. A lot of "this is how it has been done in the past" mentality. Leadership kept HR in their back pocket in order to add weight to their own words. I, personally, had an outright bad manager. Did not understand different learning styles, ducked out on accountability, and turned it on the employee when there were obvious problems not originating from the employee. HR was not helpful should you raise concerns. Did not seem to be an understanding of requesting workplace accommodations, asking odd questions that expanded the group of people who would know one's own non-work problems. Used a layoff to get rid of employees during a time of 22% revenue growth and 95% customer retention (company best). So that was definitely shady of them. Just bad.

Explore other reviews about Experlogix

5.0
22 Jul 2025
Recommend
CEO approval
Business outlook

Pros

This is a great place to work. The pay is pretty good and the culture is outstanding, here is why: - Minimal bureaucracy - Work/life balance respected - I haven't seen evidence of micromanagement - Great tools provided

Cons

With rare exceptions, Experlogix won't pay to send you to technical conferences and workshops. Also there are too many managers and too few worker-bees.

1.0
19 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Five years ago a vision was set out with key investments and onboarding very senior management.

Cons

From a customer standpoint, adoption of Experlogix CPQ presents several notable challenges. Implementations are often prolonged due to product complexity and a reliance on heavy customization. When native functionality falls short, customers and partners are frequently forced to create and maintain workarounds, adding cost, risk, and operational overhead. The underlying application design is relatively static, with limited support for advanced or hierarchical product configurations, constraining scalability for more complex use cases. In addition, uncertainty around the long-term product roadmap raises concerns about sustained innovation and platform viability. When compared with modern CPQ competitors, Experlogix is increasingly perceived as dated, particularly in areas such as user experience, configurability, and emerging capabilities like AI-driven pricing and visual configuration.

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