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Firstsource Solutions

Engaged employer

Not good - Customer Service Representative Firstsource Solutions Employee Review

1.0
3 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Salary benefits are good and also break

Cons

Management is poor lot of pressure for sales even for customer service

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Firstsource Solutions Response
1y
Thank you for sharing your feedback! We’re pleased to hear that you appreciate the salary benefits and break structure. Ensuring employees are fairly compensated and have proper work-life balance is important to us. Even in customer service roles, meeting certain targets is often a business requirement to align with organizational goals. However, we strive to maintain a balance to ensure employees feel supported and not overwhelmed.

Explore other reviews about Firstsource Solutions

5.0
4 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

1.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

None. Deadful company. Stay away

Cons

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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