Employee Review

  1. 5.0
    Former Intern, less than 1 year

    It's really nice working there

    30 Apr 2021 - Trainee in Bangalore
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They are the only chain that provide service charge I guess.

    Cons

    There are no fixed shift timings

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  1. 5.0
    Current Employee, more than 5 years

    Great place to work for

    23 Jun 2021 - Director of Finance in Beverly Hills, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    stay for free at hotels

    Cons

    none none none none none

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  2. 2.0
    Former Employee, more than 5 years

    Smoke and Mirrors

    8 Jun 2021 - Manager in Washington, DC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    PTO program is nice with regularly accruing, rolling hours. A big effort to have fun on-site events for team. Ability to move to different departments, positions, or hotels anywhere.

    Cons

    Handling of COVID was atrocious internally. The company laid off thousands of people, expected those remaining to do quadruple the work, failed to communicate to anyone what the long term plan was for return to work, and then the CEO has the nerve to tout financial gains in 2020. Gross. Salaried management positions are grossly underpaid compared to other industries, especially for a company expecting managers to work a minimum of 50 hours per week. They will slowly milk out every last ounce of effort from anyone. They flex on work/life balance, but there is NO work life balance as long as you are cutting hourly schedules. You could give everything and you're still only a number and replaceable. Corporate is a mess. Any directives and standards are not planned well, not tested, rolled out in a wild way and the Lobby constantly has contradicting standards documents.

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    3 people found this review helpful

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