Unstable Executive Leadership, Zero job security, heavily toxic and competitive atmosphere, no real HR Department - Customer Service Manager Hopper Employee Review

They'll just straight up fire you with no cause or explanation of any kind even if you've worked there for several years. They seem to have an internal unspoken policy of firing any employee that takes medical leave, regardless of tenure. Any employee can and will be let go at any time with no performance reviews, PIP or even explanation if they feel like it or if you make a mistake. They take advantage of employees, promise big things and then don't deliver (such as unlimited time off). They will encourage you to be available for work 24/7 to meet deadlines or solve issues on the spot if you are in the position of holding some form of Single Threaded Ownership. However, in many cases, a team is simply not given the necessary tools to complete a task and the expectations for that team are unreasonable, leading to extreme stress in many cases, and often, burn out. It would appear that several of my respected colleagues were also laid off during 2022 after several explicit company-wide promises that they would not do any layoffs in 2022. Several of whom had been solid, dedicated employees for several years. Having had some contact with the CEO I feel that he fundamentally believes this company will somehow become the next Amazon if he just keeps pushing people to the max and firing anyone that isn't a top performer that quarter. Having discussed the matter of employee retention for the CS team with the CEO myself, he absolutely does not care about the people working for them and has no consideration that the employees (especially in customer service) are actually human with expectations of a adequate compensation when asked to maintain unreasonable work schedules. He does not believe it is necessary to provide service staff with any sort of decent working atmosphere which leads me to believe he also does not care about the customers beyond growth metrics and review scores, which can be, and usually are, easily manipulated. I do believe there is a lot of talent in the management and engineering teams at this company but I seriously question the outlook of the executive team on long term stability and on the ability for a team to provide quality service without adequate tools, compensation or respect in the workplace for those providing customer service. Frankly, the data infrastructure also seemed very messy to me and it was really non-existent for customer service due to tooling when I left the CS team. A lot of improvements have been made since but it was a mess when I left and the CS team's hands were tied on hiring and tooling due to a lack of visibility.