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Lumen

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Lumen

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Employee Review

  1. 5.0
    Current Employee, more than 1 year

    Data Analyst

    21 Jan 2023 - Data Analyst in Bengaluru
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good working culture Work life balance Flexibility Good pay

    Cons

    I’ve not found anything yet

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  1. 5.0
    Current Employee, more than 5 years

    Great Place to Work

    6 Jun 2023 - Senior Lead Technical Project Manager in Kirkland, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Autonomy, Creativity, Mobility, Opportunity, Remote Working

    Cons

    Still changing from a telco to a technology company.

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  2. 3.0
    Former Employee, more than 3 years

    Get in and get out

    6 May 2023 - Customer Success Advocate 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Great exposure to the overall technology landscape - New Leadership is improving the culture - Tons of free resources to help you prep for countless certs. (CompTIA, Cisco, PMP, etc...) - Will also pay for your MBA

    Cons

    - Individual contributors are held to unrealistic expectations. - KPI overload. There were over 12 KPI's we were held to before I left - You will not get a raise unless you go to COE - Systems and processes are a mess - The divestitures cost Lumen their key differentiator, the size of their network compared to competitors. - From a product front, Lumen always seems to be one step behind - New installs are seldom on-time or billed correctly. Yes, it will take a month to correct

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    8 people found this review helpful

    Lumen Response

    Thank you for taking the time to leave us a review. We are glad to see you recommend working for Lumen to others and are as excited as we are about the leadership changes and culture updates. We continue to work hard on our digital transformation to simplify and streamline our processes, systems, and tools to improve the overall employee experience and continue to meet our customers’ unique demands.

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