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      Good culture... - Customer Service Specialist Miro Employee Review

      1.0
      28 Dec 2022
      Customer service specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      - Joined Miro with handful happiness and joy. The onboarding was amazing - I’ve never had such an excellent welcome experience. - Training was fair. Mainly done by senior colleague. - The team is amazing. Always cheerful and supportive.

      Cons

      However, for some reason, I feel the management is not as good as our impressive team work. I feel they always try to control us by fear. Not sure if it’s their intention. The company management looks happy to spend money for several overseas meetings/events - however they are rather reluctant to investment the money for other important things (eg. hire more people to have enough resources, trainings, promotions). Now micromanagement started getting worse. I feel now we are just a head count for them. I don't think they trust us.

      avatar
      Miro Response
      2y
      Hello! First of all, thank you for the kind words. We are so happy you have enjoyed your welcome to Miro and that you love your team - we are proud of the culture we have built so far. We also greatly appreciate your feedback on how we can get better as a company, which is something we are working towards each day. We are proactively looking at how we can all spend more wisely and efficiently, while putting the needs and priorities of the business at the forefront of all we do. We believe that this shift in our mindset and our ability to adapt to the changing economic environment will set us up for future success. Kind regards, The Miro team

      Explore other reviews about Miro

      5.0
      4 Feb 2026
      Amps
      Recommend
      CEO approval
      Business outlook

      Pros

      I just started at Miro this week and I have had a very good experience. All the people whom I have met from the interview process through other employees in the onboarding process have been genuinely curious and helpful. The company culture really shines through the employees and that's something to appreciate, especially considering I have yet to go into the office. The benefits are great and the deductions are very reasonable. The company invests a lot into their employees. They have fun Slack channels and provide many tools and resources to help employees be more efficient at work. Miro is an AI first company that's way ahead of the AI revolution when compared to my previous employer. Hybrid working schedule with free food at the office and a gym.

      Cons

      The pre-onboarding process was quite long. My first interview was back in October of last year and my first day was in February. Self relocation only, although worth it in my opinion.

      3.0
      1 Jun 2026
      Renewal manager
      Recommend
      CEO approval
      Business outlook

      Pros

      good company culture, nice office space, flexible time off

      Cons

      lack of directions product is always changing weak leadership employee compensation is changing- more expectations and making it harder for us to make money

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