Pros
I got to help people that would call in with questions about their plan, their options, and how to begin the process for receiving their benefits.
Cons
Management is HORRIBLE! Especially if they feel intimidated by your skill level. If they are unable to get you to resign by their bullying or taunting of ones physical disability, they will resort to the point that they will completely fabricate a situation and set of events that would ultimately cost someone their job. Knowing this was all fabricated-along with management believing that they are above the process of allowing an employee to speak to HR about a situation-They said the employee could not- decision was made. It is simply if you are not part of their "click" they will lie- cheat- and falsely create information to get rid of you.