TERRIBLE COMPANY, TERRIBLE LEADERSHIP, TOXIC WORK ENVIRONMENT, RUN FOR THE HILLS - Sales Leader PartsBase Employee Review

1.0
21 Jan 2025
Recommend
CEO approval
Business outlook

Pros

Good Product in the aviation space for buyers and sellers.

Cons

TOXIC LEADERSHIP Very poor leadership from upper management and leadership. Everyones micromanaged extensively and they lead with fear. Everyone's computers are heavily monitored by software, and they make sure to shut everyone's computers off at lunch time and at 5PM. Employees have to clock in and out, yet everyones paid on salary. Leadership conducts daily 1:1’s, to review daily metrics, and there's zero strategy sessions, just micromanagement and reporting. They clearly play favorites, and it's clear that there's company politics as upper leadership is related to the CEO. Internal Recruiting Department The recruiter took a month to get back to me after an initial interview. Just to move forward. No explanation on why the long wait time or delay. Huge red flag as it shows how they operate internally. HR Team lacks Professionalism Zero consistency with sales leaders on company departures and the reason for letting go of employees. They let go of employees in waves, and the company always causes an uproar internally and causes confusion and chaos KPI’s Are Not of Any Value The team is happy with 40 dials a day, and four hours a day of prospecting creating leads. Zero Personalization/Automation The sales team has to manually create leads, wasting hours a day that could be reallocated to selling time. There are no creative multi channel sequences, and or strategic go to market strategy efforts. Just calling off lists 1 by 1 manually. Outdated CRM/Tech Stack It’s 2025 and they're using a platform called ORO, and it's extremely outdated compared to Hubspot or Salesforce. ZERO CARE FOR HOLIDAYS/WORK LIFE BALANCE/TIME OFF The company has to work on Thanksgiving Eve, Christmas Eve, New Years Eve, and MLK Day Sales Enablement Is Not Respected or Valued The top sellers in the company view sales enablement as a joke. There’s zero syncs with sales enablement on overarching GTM strategy. Constant Demotions Sales leaders are constantly getting demoted to sellers again with lower pay due to constant restructures. Commission Structure Is Awful Usually companies operate on a 50/50, 60/40, or 70/30 base salary to commission split, and this company makes it extremely difficult to not just hit targets that are unattainable, but the commission payouts are not strong. Onboarding is Awful Zero hands on training for onboarding, just mainly virtual e learning courses. Lack of diversity in the workplace The company mainly hires older people, and isn;t open minded to new ideas, thoughts, feedback or suggestions. It’s their way or the highway Company Layoffs Last year the company laid off 90% of the sales team due to a “restructure” right before Christmas and the holidays with no heads up or warning, or severance. Everyone’s Treated Like A Number Nobody is valued or respected and they make employees feel extremely replaceable No equity, and terrible health insurance Health insurance is just flat out awful, and the company doesn;t have a strong benefits or 401k package Poor Company Culture Nobody feels motivated, and everyone feels like they are about to get let go. Company leads with fear. Toxic culture, with many employeees gossiping about upper leadership.

Explore other reviews about PartsBase

5.0
30 Mar 2026
Recommend
CEO approval
Business outlook

Pros

I joined PartsBase two years ago as a Sales Representative (SDR) and was promoted within a year. Before joining, I had read some Glassdoor reviews and was a bit concerned, as we know how former employees or unhappy people can sometimes affect a company’s image unfairly. After two years here, I can confidently say that meritocracy is real: if you do your part and follow the process, you can grow and earn well. The company pays well, has strong leadership, and I am very satisfied. During my time here, I’ve had the opportunity to work with three different managers. My first manager taught me general aviation knowledge and foundational principles. Later, I worked with an excellent sales director who set very clear goals, and now I have a manager who supports me in all sales processes — we have a fantastic working synergy.

Cons

The company has seen a lot of turnover, but often it’s because some people struggle to adapt to our internal systems. We use our own CRM (not Salesforce), clock in and out, and track productivity with software. For me, this structure is helpful and not an issue! Our computer block after work hours avoiding to complete extra tasks but for work & life balance is very great!

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PartsBase Response
1mo
Thank you for sharing such a thoughtful and detailed review. We truly appreciate you taking the time to reflect on your experience. It’s great to hear that your growth at PartsBase—from SDR to International Account Executive—has been meaningful and that you’ve felt supported by your managers along the way. Creating a merit-based environment where performance and consistency lead to real career progression is something we’re very intentional about, so it’s encouraging to see that reflected in your journey. We also appreciate your perspective on structure and systems. While we understand that our approach isn’t for everyone, it’s designed to create clarity, accountability, and ultimately support both performance and work-life balance. Your feedback around marketing investment is well noted—there’s definitely opportunity there, and it’s an area we’re continuing to evolve as we scale. Thanks again for your contribution and for being part of the team!
1.0
8 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

None at all worth listing

Cons

Heavy employee monitoring runs constantly. Step away for five minutes and your computer locks. Bathroom breaks register as inactivity. The premise is that you’re slacking until proven otherwise, and the tooling exists to catch you. The metrics this surveillance feeds are no better. Call volume targets are set at levels that effectively require contacting customers who have explicitly and repeatedly asked not to be contacted, because the alternative is missing the number. You torch the relationships you’re supposedly responsible for, in service of dashboards leadership likes. Customers hate it. You hate it. Leadership doesn’t care. Compensation is opaque by design. Bonus eligibility is gated on metrics calculated from internal systems with known accuracy issues. Requests for breakdowns get policy language instead of data. Verbal commitments from managers don’t survive contact with HR. The handbook describes a progressive discipline process. In practice it doesn’t exist. Terminations come without warning and conveniently timed. Then there’s leadership. The CEO’s children hold senior roles they are visibly unqualified for, making decisions about comp, strategy, and customer policy with no apparent understanding of the actual business. Every “leadership has decided” announcement reflects it. Document everything from day one. Save it somewhere the company cannot reach.

5
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