Could be better - Anonymous employee Pep Boys Employee Review

3.0
24 Aug 2012
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Corp Office- Laid back, business casual dress code, mostly friendly people. Top management tells you what is going on in quarterly meetings. Some employee recognition in quarterly meetings and letters to the company are read. Benefits are OK. Some management has an "open door" policy where you can feel OK to ask questions/advice. No real penalties for being late. There is a gym in the corporate office.

Cons

Favoritism runs rampant at Pep Boys. Work gets pushed down to the staff and management doesn't pay attention or just don't care that this goes on. At times this can be frustrating knowing that the supervisors get paid almost double your salary. The company is pretty disorganized and lacks good communication between different departments. Computers are slow which makes it hard to get your job done. It seems like the same employees always are staying late (Some due to being overworked and some just prefer not to go home.) High turnover, recent layoffs, almost got bought out but the acquiring company backed out last minute. Low pay.

Explore other reviews about Pep Boys

5.0
6 Feb 2025
Recommend
CEO approval
Business outlook

Pros

The people were fun and committed.

Cons

Risk Management Department was undergoing shifts making progress challenging

2.0
2 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The competitive pay. Thats about it

Cons

The whole guarantee system. Management, equipment. To anyone who decides to go to pepboys as a flat rate tech, they changed the guarantee system to where if you're not efficient, you only get what you flagged. So if management is bad, the location is bad and its slow, it gets rough. Prior it was a guaranteed pay based on you hitting 40 hours. Their excuse was people "abusing" which is really backwards thinking. If you're starting out, I recommend Firestone. The pay might be slightly worse but you'll have a guarantee of at least 30 hours. Also management at my location seems content only doing tires and flat repairs that hit budget. All while I have to come to them to see if my ticket got sold or if the fleet company approved of the work.

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