There are newer employer reviews for Rackspace
There are newer employer reviews for Rackspace

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Helpful (5)

Got too big. Top heavy.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales in San Antonio, TX (US)
Former Employee - Sales in San Antonio, TX (US)

I worked at Rackspace full-time (More than 3 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Loved my co-workers. Liked the old culture better.

Cons

Hated the politics and good ol boys club. Buddies got promoted based on being buddies not by their abilities or competence. Never ending restructuring of the sales org, increasing quotas, less leads, fewer accounts Sales leadership incompetence.

Advice to Management

To the C levels: Take a close look at your VP and Mid Level management staff and ask yourself are they the right players and how did they get into those positions? Are they bringing game changing leadership and ideas or merely going through the motions. Scrutinize the Q12 management surveys. Do not accept mediocrity. VP's and Mid Level managers: Pay attention to your MVP's. Respond to your Q12's with positive change. Cultivate the best from your teams.

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  1. Helpful (14)

    Reality clashes with what Rackspace claims to be…don't let the superficial pretend sizzle fool you

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Just Another Sugar Bear Sucker in San Antonio, TX (US)
    Current Employee - Just Another Sugar Bear Sucker in San Antonio, TX (US)

    I have been working at Rackspace full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The Rackspace "story" and image is very special and attracts newly hired "Rackers" away from their existing jobs like ants to candy. At first the grass is so much greener it seems too good to be true. The core values are well structured and drive new employee behaviors. If you are hired by Rackspace you are made to feel unique and special during your first 30 days of employment. During Rookie Orientation they use a statistic that, "It is harder to get into Rackspace than it is to get into Harvard University" based on the percentages.

    Cons

    While it might be harder to get into Rackspace than Harvard, its a safe bet that the average time spent on campus pursuing an undergraduate degree at Harvard is about two times as long as the average Racker career! I challenge anyone at Rackspace HR to dispute that claim with hard data. The Core values are lived more so by new employees than existing employees. This is one of the most fundamental disconnects of the Rackspace reality. Once new Rackers begin their journey, they quickly become distracted by heavy workloads and do not think much about their attitudes, let alone whether they are in conflict with what they are told to be the core values of the company. They witness behaviors all around them that are in conflict and over time will slowly begin to see the real values of the company. At the end of the day, as a 14 year old company it really is a very unprofessional group of young people that thrive on a gossip culture with heavy emphasis on perception and not performance. The HR team is overrun with a school yard mentality where lack of privacy is accepted and everyone knows all the sorted laundry of everyone else. The current compensation levels are 15-25% below their industry competitors. Typically, management avoids annual merit increases at all costs and instead "awards" additional stock options to its very noisiest Rackers. (These options take 4 years to vest and truly serve no purpose other than to quiet the disharmony.) At the HQ in San Antonio, Texas the cost-of-living excuse is at the ready to defend its practice of paying below scale. Making money at Rackspace means you are earning it through the stock. Most Rackers will agree that they each took their low-paying position based on the promise of future earnings which seem to move further into the future with each passing week of employment. Rackers are constantly focused on the "cool & we're better than the rest vibe" of their work place and not on their individual circumstances which include: poor internal systems, high-turnover, low pay, long hours, poor benefits, and constant fear of replacement.

    Advice to Management

    To the Senior Leadership Team (SLT) - Pay more attention to the mid-level leadership. The title of Vice President is significant and shouldn't be endowed on those that are just working to be in the right place at the right time. Experienced leaders will take you from good to great. Don't allow inexperienced leaders to use Rackspace as a learning ground to experiment with quick/shallow decisions. These people are now in charge of your reputation in the market and truly serve as your face to the Racker. Treat new hosting contracts as if your personal wealth depends on profitability and not on the current stock price. Your sales teams are growing top-line at the expense of your future profit margin. Sooner or later, that gig won't be sustainable. Many customers are now conditioned to wait until the end of the month to purchase or negotiate their contracts because they realize that Rackspace is frequently employing a used car lot approach (slashing prices) to sales in order to accomplish sales goals at month's end.


  2. One Fanatical Place to Work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager
    Current Employee - Senior Manager

    I have been working at Rackspace full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent values, a great culture, and an awesome leadership team all demonstrate that Rackspace cares about its employees and its customers. The company promotes ownership from within the company by empowering its Rackers to do the right thing for our customers, and by offering equity grants/options/discounts as a reward for performance.

    Cons

    Sometimes our senior leadership sends conflicting priorities based on their own incentives, due mostly to a lack of coordination between them. Our "time off" policy has improved in recent years, but is still sub-par. Several teams have a distinct lack of accountability toward completing projects other teams rely on. Finally, there is the occasional bad manager who really forgets to respect our culture. These are all relatively rare occurrences, however.


There are newer employer reviews for Rackspace
There are newer employer reviews for Rackspace

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