Pros
• Dress code is listed as business casual, but in reality, leggings and comfortable attire are the norm. • Option to choose between a lower hourly rate with benefits or a higher rate without.
Cons
• The job functions more like a high-volume call center, with expectations of 80–120 calls per day. • Extremely high turnover. • Training expectations and job realities are not clearly communicated during hiring. • PTO accrues very slowly—just 1 hour per 40-hour week. • If you don’t have PTO, time-off requests are denied. • No overtime pay—even if you’re stuck on a call past your scheduled time, pay is capped at 40 hours. • Poor communication from management makes it hard to get clear answers or support. • Health Insurance is $300 a paycheck, $600 a month. • Bi-Monthly Paychecks, on the 15th and 30th.