All chiefs, no Indians - Customer Service Representative SmartRent Employee Review

2.0
11 Oct 2021
Recommend
CEO approval
Business outlook

Pros

Remote, easy to learn, monotonous, set schedule

Cons

Micro-management, no real structure, will overwork you and underpay you, experience doesn't matter, will play the corporate blame game rather than fix the issue.

Explore other reviews about SmartRent

5.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun Open table hybrid workspace

Cons

Not much projects to take lead on in SRE as compared to other departments

3.0
7 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits, flexible schedule, and like being able to work from home.

Cons

Company does not pay industry standards for certain departments and its unfortunate. I've often felt overlooked as a hardworking contributing employee with no room to grow anymore. As of recent, some departments say they don’t have enough money to spend for immediate need positions for assistance, but then they go ahead and hire more people outside of that need with large salaries who underperform. The company used to be so much fun to work for, but now it's getting too corporate and uninspiring.

1
avatar
SmartRent Response
1mo
We appreciate the candid feedback you shared and are glad to hear that our benefits, flexible schedule and work from home policies are of great value. Thank you for your input regarding our compensation and career growth. Please know we do review salaries regularly and continually explore opportunities to expand our career pathing across the company. It's important to us that our team members feel valued and have clear opportunities for growth.
See reviews by: Helpful|Rating|Date|All