Tiffany & Co. - Luxury Environment, excellent training but poor support, poor pay and ruthless colleagues | Glassdoor.co.in
  1. Helpful (4)

    "Luxury Environment, excellent training but poor support, poor pay and ruthless colleagues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Seasonal Sales Professional in London, England
    No opinion of CEO

    I worked at Tiffany & Co.

    Pros

    The positive of working with Tiffany & Co, they are a prestigious and iconic company, so to have the privilege to be employed by such a company is exciting. Staff discount was good but only on silver jewellery. The staff on boarding/training days at the Shard are outstanding, the training is intense but invaluable knowledge and really sets you up for going into store. It is an easily recognisable company to have... on your CV.

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    Cons

    Where to begin.....many sadly. It is with regret, during my time here as a seasonal temp I did not have the most pleasant experience. I thought I would have the magical experience that was promised, but it is far from that. Staff and management are in such a clique, the other permanent staff took a real dislike to temps joining and made me feel so isolated. They are all there for a sale, and ruthless in how they... get it, they will take sales from the temps as they know it all adds to their commission at the end of the month. I was undermined by one staff member in particular on numerous occasions and in front of my clients too, which is just unprofessional, especially when clients are spending a large sum of money. I was told to only spend my time on clients spending lots of money, not those just spending £100-£200 as they said they'll be one off clients. I treated every client the same and gave each one the same magical experience of being the store regardless of the amount they spent. No support from management when needed. I would often come to the shop floor to help out on my lunch break as the permanent staff refused to take time out of theirs. 2 months on and I am still yet to receive my wages!!! Stock of items is very, very low and a huge issue as so many sales were lost from this. No care of support given to lower level staff what so ever. I was praised on several occasions by clients who willingly asked for my manager or supervisor to praise me, none of this was ever acknowledged by the manager, and was quickly brushed over.

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    Advice to Management

    Having been a manager in luxury retail prior to this position, I would never have treated my staff regardless of them being temps in the way I was treated, or even let other staff members treat people in their team the way I was treated. This store in particular needs to look at its stock and improve customer service. If you have a good temp seasonal member, maybe keep them on and not just drop them. If a client... comes forward and personally praises a member of staff, acknowledge it and praise the staff member yourself.

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    Tiffany & Co.2017-02-24
  1. "Culture needs an overhaul"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Vice President in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Tiffany & Co. full-time for more than 8 years

    Pros

    Competitive salary, great people and good growth potential.

    Cons

    Lack of strategy, business driving ideas and consensus among leadership.

    Tiffany & Co.2019-10-21
  2. "Overall, pleasant experiences."

    StarStarStarStarStar
    Former Employee - Operations Professional 

    I worked at Tiffany & Co. part-time

    Pros

    Straight-forward roles. You know your role and responsibilities.

    Cons

    They're struggling a bit to keep up with the times.

    Tiffany & Co.2019-10-21

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