TripAdvisor - Come for the free lunch, leave when you see that Speed Does Not Always Win. | Glassdoor.co.in
  1. Helpful (41)

    "Come for the free lunch, leave when you see that Speed Does Not Always Win."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing in Needham, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TripAdvisor full-time for more than 3 years

    Pros

    As with most of the reviews here: fairly competitive compensation, robust benefits package, great HQ space for employees, a genuine passion by the employees for the brand, a strong corporate philanthropy program and there are some supremely talented individuals in the company that are a pleasure to work with.

    Cons

    - Global company that acts local and insular. Decisions are driven out of Needham with little strategic consideration for the international offices or the territories in which we have a presence. There are a few senior leaders who have "global" responsibilities in their title that rarely travel to offices outside of Needham. - There is so much pivoting that we are all dizzy from doing a 180 based on the latest... change of direction. We are a global company in the digital space that has to be nimble and flexible for the marketplace, but there has to be some discipline in how we think about product and marketing or you start heading to the land of inertia. It is no wonder the company is struggling for the past few years. The CEO often talks about playing the long game but we don't stay focused on a strategy, there is no real roadmap (it changes every week) and the words "strategic planning" don't exist. The process and hoops you have to jump through to do the right thing and drive the business is numbing. - Speed wins is the company motto but the CEO and key executives do not embrace "speed wins" when it comes to the HR process, performance reviews, merit increases or bonus payouts. It is an archaic, bureaucratic, political -- and from what I have seen something of a capricious and arbitrary process that does not value the employees who have allowed TripAdvisor to thrive. Perhaps management only receives their compensation rewards and merit increases after the employee review process is completed and the employees have received theirs. - Promotions are difficult to achieve for talented employees as management can be opaque on promotions and the process for promotions. - Turnover is rampant across most areas but especially in marketing. The organization at large does not seem to understand or value marketing or publicity - other companies that do value marketing and PR such as Priceline, Expedia, Trivago and Google are eating our lunch in a space where we should be dominating across the board. There are some brilliant marketing and PR professionals at TA who have been hamstrung by an organization who naively thinks that consumer behavior can be changed if you put a home page pop up message telling the consumer what TripAdvisor thinks it should do.

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    Advice to Management

    - Improve the performance review, promotions and merit review process so that employees don't feel as if they are a part of the Hunger Games "may the odds be ever in your favor" that you will get a productive review and merit increase on time. - Senior leadership - please leave your offices and spend time with your employees and if you are global, get out of Needham a couple of times a year and be present for the... offices in London and Singapore. - Understand that you are not just in the product business, you are in the content and experience business and great content and needs real marketing to support the consumer behavior you want to change. Please value marketing as much as you value product and engineering. You have seen what happens when you do not value and/or invest in marketing and so have our competitors. - People don't leave great companies (which TripAdvisor should be given its great benefits package and its brand proposition), people leave poor management.

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    TripAdvisor2017-05-18

    TripAdvisor Response

    May 26, 2017CMO

    Thank you for your extensive review and for honoring one of TripAdvisor’s core values, transparency, by sharing your feedback. You are clearly someone who cares tremendously about our success, our products and your colleagues. You’ve mentioned frustrations in a number of areas and ...

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  1. Helpful (1)

    "System Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at TripAdvisor full-time

    Pros

    .work life balance . Decent pay

    Cons

    . Messy management . Lack of transperency

    TripAdvisor2018-12-03
  2. "Great company to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at TripAdvisor full-time

    Pros

    The peers are and managers are good

    Cons

    There are no downsides of working here

    TripAdvisor2019-07-11

    TripAdvisor Response

    July 16, 2019Recruiting Operations Coordinator

    Thank you for taking the time to tell us about your experience working at TripAdvisor. It really is our employees that make TripAdvisor a great place to work, so hearing directly from employees about how their colleagues have supported and enriched their experience is always great ...

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